Solved

I am getting below error while trying to SSO using SAML.“You have attempted to access a restricted URL. If you feel you have reached this page in error, please contact your internal system administrator . Transaction Id: 144e091c-e10f-4c9f-9ae5-d63d266b2a29”This errors seems to be happen randomly. 

Hello,I would like to know if senders receive a copy of the reminders they set up for signers. For example, if a reminder is set every day, would both the sender and signer receive a reminder, or just the signer?Thanks,Matt

I’m sure this has been answered somewhere alread but thank you again for your responses. I want to send an envelope with several documents to sign. I’m going to send it to just one person (an administrator) who will then forward the envelope onto several other people to complete with their signatures.Can you recommend a video tutorial on how to do this? I’m having difficulty understanding how to go about it.Many thanks for your time

I have 3 documents which need signatures from 6 people but only I need the final copy.How do I stop DocuSign form sending copies to everyone else?

I have input the incorrect phone number for the second applicant and she can’t continue on with the application form. Can I fix this, without having the first applicant complete their part again?Thanks

Good Afternoon Docusign Community.We are reviewing and looking at setting up a DocuSign account however need to know.If I am to send relevant parties a DocuSign can one of those party's sign and in turn attach documents back to me.For example, if I need to send a document to 3 parties, but party 1 I require them to send back a copy of Police Check and documents is this possible. Your assistance is greatly appreciated. Regards Amanda Flynn 

Hello everyone! I work at a sporting facility with over 30 people needing to sign waivers each day. We have long had this process on physical paper but I’m wondering if Docusign can facilitate it digitally. I need my form to be signed by a random guest and then once its been submitted it must reset for a new guest to fill out. I need to be able to store each response individually as well. I would be greatly appreciated if someone could help me solve this issue :)

Is there a way to include a live URL link within the document that is being sent through DocuSign? We are trying to include a link to a contract agreement within the document that needs to be signed. 

How do I change my account email? I have followed the instructions below several times, but no verification code is coming through, I have checked my junk folder for the code but there is nothing. Please could you offer some assistance, thank you.To change your email addressLog in to your DocuSign account. Click your profile image in the upper-right corner and select Manage Profile. On the My Profile site, on the PERSONAL tab, click the arrow next to your email address. On the Change DocuSign Email Address page, enter your new address and click CONTINUE. A message is sent to your old email address informing you about the change of email request. Another message is sent to your new email address with a link for you to confirm the change. Log out of your DocuSign account. From the new email account, in the confirm message, click the CONFIRM link and follow the directions. Once you confirm the change, your email is updated and the changes apply to all future envelopes and notifications.

I have created a new template, but when I got to save it, a little red window pops up saying “template is not locked” - is this referring to making fields mandatory or is there another area where I can “lock” it after I’ve created it?  Just trying to make sure my senders in my office can’t change certain things.  Thanks in advance!

I’m setting up a “New Vendor Questionnaire”.  I want SENDER to open the form, enter their INFORMATION and the VENDOR’S name and email and the form to go a) FIRST to the VENDOR to complete section A of the form and sign and then b) the form to RETURN to the SENDER to review the information collected and sign that they have reviewed it and c) it goes to a Help Desk for entry.Current situation- it collects the SENDER and VENDOR’s name and email but NOT in the right order.  So it thinks the SENDER is completing the VENDOR’s section and visa versa. Help this is the first time I developed a form that should go out to an external link first and the to our staff and it failed miserably.  Any help is MUCH appreciated.

I am looking for a way of having different languages for different templates. I know you can change every envelope individually but my envelopes are sent automatically through Zaps so I want the body texts of the emails to be in swedish or english depending on the template. Is this possible?  

Is it correct that IDV - DS EU Qualified (which I assume is IDV Premier) can only be used in combination with “ID Verification”?I cannot find IDV - DS EU Qualified in the list of signature types. I can only use it when I activate Docusign ID Verification - means the signer has to identify before he can see the document.If I am correct, what is the reason for that?

Hi - I’m new to DocuSign and have created a signature (one of the DocuSign suggested ones).  This is the only one in my profile when I check, but DocuSign presents me with another signature that I don’t want to use when it comes to signing documents.  I don’t seem to have any way of using the signature I have created - what am I doing wrong and how do I use the signature that shows on the homepage when I log in to DocuSign?

I am the administrator for our organization, and I have a user going on long term leave. Our policy indicates that the users account should be disabled while they are off, but I want to confirm if I use the “Close” account function, that the user will retain access to all of their envelopes when I reactivate their account. Can someone help me identify how long the user will have access to their data if their account is closed and reactivated? 

Hi! I am trying to assign a document to someone else for signature and I don’t have that option in the pull down from the right. What do I do, please?Thanks a million!

Good afternoon,I need to hide the sender because, whoever receives the document to sign sees NAME, SURNAME and E-MAIL ADDRESS and uses the data to write directly, outside of DosuSign.Sometimes senders use e-mails that are not constantly checked and warn of losing information.Is it possible to hide at least the e-mail address?Thank you so much,Alberto Milani

I have a document that needs to be signed by two parties but they share one e-mail address how do I go about the easiest way?  I have been sending it out once to one of the parties then when I receive it back I change the name of the signer to the other person and resend it again.  This makes a two step process is there a way just to do it in one step?  Can the envelope be sent out to two people on one e-mail? Would they not just receive it once? 

HI, I'm trying to find out whether I can sign official legal public administration documents in Italy with Docusign esignature. Thanx for a swift n 100% reliable reply from Docusign ideally.... 

In the Classic DocuSign I was able to find the URL for a created powerform at any time. In the new Experience I seem to only be able to get the URL by creating a new Powerform. How do I obtain the URL for an already created Powerform in the New DocuSign Experience?

Is there a way to export all records in the Contacts table?   I need it to feed my CRM.  Optionally, is there an API or a Developer that cound create this interface? Thanks, Rick

Is there documentation to compare the features of Business Pro versus Enterprise Pro? What additional features does the Enterprise Pro plan have as compared to Business Pro [or other plans?] 

Is there a way to disallow a user from creating their own document custom fields on templates?  As far as I can tell, if they can create templates, they can also create the custom fields (which makes sense).  But, in order to try to standardize and eliminate the ‘junk’, we would like to control this a little better with some pre-configured fields.  Is anyone aware of a way to do this?Thank you.  Susan

 I have completed all the signatures on a document that I was sent.  When I select the  Finish button nothing happens.  Can I ask the sender to provide me a new document that is not damaged ? Thks for any info.  

Hi, I need to change/add an email address for a user/group. I need the email address when sending to appear with the group email and not the individual. Please advise