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I sent someone a document to sign on DocuSign but the PDF says they signed at a different time than the history on DocuSign shows.  Is there any way they can both be correct?

I am trying to set a template where my admin fills it out the form (they don’t need to sign it), then sends it to a salesperson to sign, me to review, then to the customer for signature. I know it’s got to be possible, but I can’t seem to figure it out. My hack is for her to have a signature box in a corner to allow that flow. TIA.

The signer signed without a date. How do I check the date of the signature without going through the signer and logging into Docusign?

Hi,I sent to community yesterday but not had any replies although some did view it.So my issues is and only just started to happen on some but not all envelopes.I have created an envelope with a few documents to sign and with other back-up data on others. The first person to sign cannot see all the documents where I can!I did a test yesterday with a few people with 3 pages, 1 person to sign doc 1, the other person to sign doc 2 and doc 3 was for info only.Person 1 could see doc 1 & 3 & Person 2 could see docs 2 & 3. Whats happening??Alan

I sent one document to 14 people for signature on a group envelope. All but one have signed and he can’t access the email due to firewall or other issues (cox.net email). He wants me to resend to him using another email but I don’t know how to do that. Any help?Worst case, can I delete him from the signers and keep the 13 signatures I have or do I have to start over to give him a new email address?What is the best way to send 14 people the same document for signature - do you have to set up 14 DocuSigns?Thanks!

Hi, I have a few envelopes with the situation "voided", I do not know why. How can I reactivate them? They are not signed yet. Thank you in advance. Pablo Ch.

Hi all, I have sent a number of envelopes for signing and some of the recipient's cannot see ALL thos documents.Does anyone know why this may be the case? Thks,Alan 

I would prefer if there was no signing order for documents. From what I can see, it seems that if you just don’t click the signing order box it’ll send the document to sign to all participants at the same time. Am I understanding correctly? I also want all the participants to be able sign on the same document. It seems as if all the participants do sign on the same document. Or does there have to be a signing order in order to all sign on the same document?

When using a PowerForm, say a signee declines to sign said document sent by the PowerForm.  After signee clicks “decline to sign,” they still receive notifications to sign.  Is there a way to stop the notifications?  Also, is there a way to see who the PowerForm has been sent out to? Like a tracking tool of some sort. Thanks!

Hi I have for some reason 3 seats and i only need one. I also bought a lot of envelops but docusign tells me i have none left.I need to have some refund on the seats. 

Is there a way to update settings for a Template to merge the documents into one PDF when they are completed and sent via email to all recipients or a specific recipient? We send multiple documents via Bulk Send so we create a template for mass process; however when we receive the completed documents to our filing we would love to have all the documents combined into one PDF instead of the separate documents.  

Hi, is there a way to always have the ‘receives a copy’ option prepopulated with the users details once when creating an envelope?  Thanks 

We recently started using DocuSign Template assistant for word and find it really useful. It helps us in automating the generation of employment contracts. We would like to use this along with Bulk Send feature, where I can add the fields like employee name, number, business unit, grade etc. in a csv and upload it.Has anyone tried this combination of Template Assistant and Bulk Send feature before? Is there a workaround?

I’m using the free version.  I have 57 recipients.  I’m entering them one by one, and twice now, when I have about 30 recipients entered, I have an error message for all of them starting at recipient no 11.   It says: There was an error saving one of your recipients. Please try again.   First 10 recipients are good.  What is going on and why does the message appears only after I have so many entered?

Occasionally the “Sent From” email name is my account name as it should be but often times is shows the docusign email address.  Any suggestions? 

We don't want our users to be able to mistakenly choose the wrong name/email when specifying the recipients of the envelope.

I am new to DocuSign and am learning my way around.  The company I work with has eSignature templates defined for their order forms.Within the template framework, Is it possible to pull data from an external data source for data validation?  For example, the sales rep enters a product ID that then get validated, the product description is returned, and the associated template field is populated.Thanks,Joe

Is there a different view other than thumb nails. I have to rearrange 40 documents every week to the correct order and the thumb nail view is annoying when dragging every which way.  

One of my users can't upload any documents sending an envelope. Only option available is Use a Template. The user applied these steps: Logged into DocuSign Click on "Drop documents to get started or click the 'Start' button." Click "Send an envelope" On the Add document section click "Upload" The only option that appears in the dropdown is "Use a template" Typically, we would have the following options:Browse Use a template Box Dropbox Google Drive OneDriveWhat is the reason that the user is unable to see the other options?

Hi Folks, We wanted to use Whatsap Delivery for UAE region? Does anyone knows if it works for specific regions or it works for all countries?

what is the latest version of the Docusign eSignature for Salesforce ? How can we tell if we are not on a Legacy Docusign eSignature for Salesforce ? 

Hi, I have sent an document to be signed by two people. One of the signees has declined.  I have asked the other signee to decline the document also so i can resend as I can’t void or correct the document. However the other signee is having problems trying to decline this.  How can i void the whole document please. There is an option to delete but does that just mean delete it of my page rather than cancel the document.  Also why is there no phone number to contact Docusign uk!  Every time I have a problem I have to send numerous emails to get someone to understand what my problem is. 

We require both an Access Code and SMS Text Authentication methods.  The Recipient Authentication report shows columns for both Access Code tries/fails, and “Phone” tries/fails, but both Phone columns are showing all 0’s.  The Access Code columns do display volumes correctly---has anyone else has this issue.  Trying to use the report to validate that users are using BOTH methods, but with all the 0’s showing, it appears to be a problem with the report itself as I checked a few envelopes and they did show that SMS Text Authentication was used. 

We use the Legacy DocuSign for Salesforce app in conjunction with DocuSign Connect to push data from our signed forms back to our Salesforce org. One of our Users recently realized she was not set up as a DocuSign Connect Associated User, meaning that all the eSignature forms she sent went out with no issues but never wrote any data back to Salesforce.Is there any way to re-process these envelopes so that we don't have to manually go through and enter all the relevant data?

Hi, Please let me know the process, if I can download email for all those clients whom I sent documents.ThanksKuldip