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Advance Options > Reminders

  • February 23, 2024
  • 3 replies
  • 73 views
J
Newcomer
Forum|alt.badge.img+2

Hello,

 

I've always been able to set Reminders in Advance Options, but as of today that settings is disabled (greyed).

Is there a way to enable it again?

Thanks,

Javier

Best answer by Alejandro.Ramos

Hi @Javier,

 

I hope you are doing well.

 

I would like to confirm if you were able to solve your issue by utilizing the solution that was suggested? 

 

If so, please mark it as the best answer by clicking “Select as Best” to make it easier for other users to find

 

Otherwise, feel free to let me know and I will gladly help you address the situation as soon as possible.

 

Best regards,   

Alejandro R. | DocuSign Community Moderator   

"Select as Best" below if you find the answer a valid solution to your issue!   

 

    J

    3 replies

    D
    Hero
    Forum|alt.badge.img+15

    @Javier Sounds like this Admin setting was disabled, I would contact your DocuSign Admin for your account or if you are the DocuSign Admin review the following article and check the setting In DocuSign eSignature Settings, select Reminders and Expirations then check “Allow senders to override account defaults.”  DocuSign article below .

    https://support.docusign.com/s/document-item?bundleId=pik1583277475390&topicId=azr1583277379565.html&_LANG=enus

    J
    A
    Community Moderator
    Forum|alt.badge.img+17
    • Alejandro.RamosCommunity Moderator
    • Community Moderator
    • Answer
    • March 9, 2024

    Hi @Javier,

     

    I hope you are doing well.

     

    I would like to confirm if you were able to solve your issue by utilizing the solution that was suggested? 

     

    If so, please mark it as the best answer by clicking “Select as Best” to make it easier for other users to find

     

    Otherwise, feel free to let me know and I will gladly help you address the situation as soon as possible.

     

    Best regards,   

    Alejandro R. | DocuSign Community Moderator   

    "Select as Best" below if you find the answer a valid solution to your issue!   

     

    J
    J
    Newcomer
    Forum|alt.badge.img+2
    • JavierNewcomer
    • Author
    • Newcomer
    • March 11, 2024

    Hello,

     

    Thank you for the follow-up. Yes, the answer given by @David.Schmitz solved the issue.

     

    Best regards,

    Javier

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