@Javier Sounds like this Admin setting was disabled, I would contact your DocuSign Admin for your account or if you are the DocuSign Admin review the following article and check the setting In DocuSign eSignature Settings, select Reminders and Expirations then check “Allow senders to override account defaults.”  DocuSign article below .

https://support.docusign.com/s/document-item?bundleId=pik1583277475390&topicId=azr1583277379565.html&_LANG=enus

Hi @Javier,

I hope you are doing well.

I would like to confirm if you were able to solve your issue by utilizing the solution that was suggested? 

If so, please mark it as the best answer by clicking “Select as Best” to make it easier for other users to find

Otherwise, feel free to let me know and I will gladly help you address the situation as soon as possible.

Best regards,   

Alejandro R. | DocuSign Community Moderator   

"Select as Best" below if you find the answer a valid solution to your issue!   

Hello,

Thank you for the follow-up. Yes, the answer given by @David.Schmitz solved the issue.

Best regards,

Javier