Restarted computer - and DocuSign was empty

I have the same problem. My DocuSign is empty.

Toni

I have the same issue!

Thanks! Then I guess they will fix it soon.

I have created a Support Case ;-)

Nina

Me too!! have been on hold to support for an hour

same issue, and can’t creat the an envelope

Hello, same issue here - all folders gone, and can’t upload anything!

So I guess we just have to wait for them to find the error, then. Seems to be for all users.

I was afraid I deleted everything - as I had to delete browsing history and cookies to log in, he he!

I am talking to someone now, known issue affecting alot of people. No ETA

This is a Browser issue!

I was able to access my account via the app Web Explorer instead of MS Edge….

There has been an issue this morning, which has been fixed. You can check the status here. 

If you accessed DocuSign during the issue was occurring, you may need to empty the browser cache to resolve it. Switching to a different brower as suggested by @Nina Ottesen works as well.

In the status it is still saying “A fix has been implemented and we are monitoring the results.”

It’s not officially resolved yet, right? Or they forgot to update the status?

Hi,

I hope you all are doing well.

I would like to confirm if you are still experiencing the issue?

If yes, feel free to let me know and I will gladly help you address the situation as soon as possible.

Best regards,

Christopher | DocuSign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue.