Hello @Laurent GHESQUIERES,

Thank you for reaching out here, we want to welcome you to the Docusign Community, I appreciate you bringing your question to this Community.

We are committed to providing you with the best service possible. Thank you for bringing this matter to our attention, I understand that are require an invoice for an amount of 108 EUR that was debited from your account

You can View Plan and Billing Information, to get the invoice for your account. As an administrator, you can review plan type, usage data, and billing information for your accounts. In Docusign eSignature Settings, select Plan and Billing. Depending on your plan type and payment method, you may have access to account plan type and ID, billing information, usage data, and billing history.

Note: Some advanced features and options are supported only in specific Docusign plans. Your account plan might not support some options discussed in this help topic. Contact your account administrator for more information about which options are available for your account. Or, visit our Plans and Pricing web page for more details on the features included with your plan. Compare eSignature plans & pricing.

Let us know if you need further assistance.

Best regards,

Christopher | Docusign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue.

Hi @Laurent GHESQUIERES,

I hope you are doing well.

I would like to confirm if you were able to solve your issue by utilizing the solution that was suggested or if the information that was provided was useful.

If so, please mark it as the best answer by clicking “Select as Best” to make it easier for other users to find.

Otherwise, feel free to let me know and I will gladly help you address the situation as soon as possible.

Best regards,

Christopher | Docusign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue.

Hello - I had a paid Docusign plan for a few months, but have since cancelled it. I am looking for the receipt from the two months the plan was active, but the “billing history” section of my account is blank. Can you please assist? 

Hello ​@LucyC237,

Thank you for reaching out to the Docusign Community.

Is it blank or are you able to see older Invoices?

Currently, do you have a free plan or a different paid plan?

Do you have multiple accounts?

Note: Some advanced features and options are supported only in specific Docusign plans. Your account plan might not support some of the options discussed in this help topic. Contact your account administrator for more information about which options are available for your account. Or, visit our Plans and Pricing web page for more details on the features included with your plan. Compare eSignature plans & pricing.

Let us know if you need further assistance.

Best regards,

Christopher | Docusign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue.

It is blank, I am not able to see any invoices. I do not have multiple accounts. I do not have a paid account currently - my account used to be paid, and I’m looking for proof of the payments made before I cancelled the paid plan. Account ID: 1519171276.

It is blank, unfortunately. I no longer have a paid account, but I used to have one - I’m looking for the old invoices but no longer able to see them now that my account isn’t paid. I can’t see any invoices. I only have one account. Can you help?

Hello ​@LucyC237,

Are you able to create a case with Docusign Support? Per the community guidelines (https://community.docusign.com/site/terms) we can only provide you with general information, the Account Admin will need to contact Support directly for Billing Inquiries, Account Change Requests, or Feature enablement. To open a support case in the Docusign Support Center, go to the "Get Support" section and select "Open a Support Case". Log in using your Docusign credentials and select a case subject. If you have multiple Docusign accounts, choose the appropriate account to continue. Open a case in the Docusign Support Center. 

Let us know if you need further assistance.

Best regards,

Christopher | Docusign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue.

No, it appears it is not possible to open a support case unless you have a paid account. You can see the issue here.

Hello ​@LucyC237,

In this case, since is an invoice please try the More support options at https://support.docusign.com/s/contactSupport?language=en_US.

Let us know if you need further assistance.

Best regards,

Christopher | Docusign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue.

I do not have this option - these fields are not available to me since I don’t have a paid account.

Hello ​@LucyC237,

Are you accessing this link https://support.docusign.com/s/contactSupport?language=en_US?

Let us know if you need further assistance.

Best regards,

Christopher | Docusign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue.

Yes - it looks different for me from the screenshot you provided above. See attached.

Hello ​@LucyC237,

If you scroll down do you see the more option section?

Let us know if you need further assistance.

Best regards,

Christopher | Docusign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue.

Yes - I don’t know how i missed that. Thank you, hopefully this will do the trick.