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Hello all,I have been tasked with seeing if it would be possible to have all my users have their own accounts. The problem with this is, if I have a member that has filled out docs with a specific user in Docusign and that user is off for the day. That document is stopped and can’t progress. My team and I were looking into seeing if there is some way that when an envelop is created it gets put into some kind of “pool” of envelopes that anybody in that group can access and take over if need be. I found something called Custody Transfer in the Docusign settings as an admin, but it looks like you can only assign an envelope to one user, not a group of users. Does anybody know if there is a solution to this problem, or am I SOL?

Hello all. I have an envelope which needed correcting. This was done successfully. Out of the 4 signatures needed, three have signed, but the fourth signer is not seeing the changes made. What could be the possible causes, and how to get the changes to show? Any orientation is appreciated, thanks! Salvador

Hi all We often have to sign with a certificate on submission of offers in some european platforms.Is docusign qualified signature working for this type of request?i understande they require a special kind of format and a certificate (sometimes on USB key with a PIN code) So my question is : is docusign Qualified signature working for signing offers on tendering platforms? Thks for sharing experience , Alexandra

Does anyone know if its possible to change your Side within Details after a room has already been created?  For example, I originally created the room as Buyer Side and now need it to be be Dual.  Is this possible?? Thanks!Rahel

Hello,  One of my recipients cannot finish signing the document as she gets through all of the fields and it sends her back to the top. I looked at her signature fields and saw some were duplicated and deleted the duplicates. However, when I preview, I see the below. Has anybody else had this issue and how did your resolve? I’ve deleted all duplicate signature fields.Thanks!  

Is there an option and how could i give a user permissions to administrate only a specific and single Signing Group. So he can add and remove users from it only?Best regardsAS

Is there a way to auto populate a signature with an pre signed image? We want one of our directors signatures to be added without them needing to receive a notification. 

I am trying to send a document to 5 recepients for signatures but only 2 of them receive it.The email adresses are correct and we didn't have any problems in the past. What should I do?

Is anyone experience inability to login to docusign this evening?

Hello,  I have a document where I need to use the drawing free box to circle two options. Starting last Thursday when you click on the draw box to edit the file appears tiny and the options for color of pencil and pencil length are huge. Any way to fix this?

Hello,When I import the addendum regarding rental flood dislcosure from Zipform plus to docusign - the landlord’s signatrue does not get auto populated. I have to manually input the signatures/date/name. Same issue with IABS form. The get inported as uneditable pdf forms.Please advise.

Hi, I am sending documents to 3 recipients and they all need to sign. No signing order requested. Question: WHY DON’T ALL RECIPIENTS GET THE ENVELOPE E-MAIL AT SAME TIME? IT SEEMS AS THOUGH THE FIRST RECIPIENT HAS TO REVIEW AND SIGN BEFORE THE 2ND AND THIRD RECEIVE THE ENVELOPE?I have not used Docusign for more than 1 recipient in awhile. However, in the past I remember all recipients got the envelope at the same time. Please explain how to get all recipients to receive the envelope documents to review and sign at the same time. Thanks Marsh

Good afternoon, I am having an issue with not getting emails on expired links.  I click on the option to send a new link and it says it sent it but I am not getting anything.  I checked spam, had our IT company verify there are no blocks yet I still don’t receive the new email.  Any idea what the issue would be?

Why I don’t see the disclosure box for signature that should appear before i sign the document.After I add my signature, it still shows the arrow as if three is a missing signature but that recipient has already signed 

Should I be using DS Authority IDV or DS Electronic when e-notarizing?

Hello, I received a email from DocuSign.  It says McAfee invoice and description of complete network security that I didn't purchase valued of $399.99.  The worst part is that 2 minutes after I received another email stating that I had signed and complete.  Is this a scam?

For the second time in a week, I have had a signer tell me the “continue” button isn’t working nothing happens when they click on it. I’m not sure how to fix this so I have had to void the envelope and send a new one, which obviously isn’t ideal. Does anyone know how to solve this?

Hello,First of all i’m really new to Docusign and I apologize if my question is super standard, but i did not find any help on the support page. I want to automatize with Make the sending of emails with a document to sign, to every new subscriber that is created into my airtable database.So i want to create an envelope in Docusign with one document to sign but : I don’t want to create a list of recipient now because i don’t know them all yet  I can’t add any field to the word document I uploaded (the drag and drop is not possible)So I’m pretty stuck...

How to change a clients email address 

I have my own login as an agent.  I also have a login for someone else I do transaction coordinating for.  Both user names/passwords are saved to my laptop, as most would do since it is a private network/laptop.  When I log out of her account and log into mine, it still shows HER name and office information at the bottom of the first page of MY forms (the stamp) when I go back into my account.  I’m merely trying to print a Sample of a form, but her information is at the bottom where mine should be. How can I correct this??

Hi,I’ve added and then deleted my Logo in Settings > Brands.  Now it’s WAY too big (resolution was too high, evidently) and I want to delete it (or replace it with a lower resolutions logo) but I can’t.  Can someone please help me figure out how to do this?The problem is that my logo is showing up as ENORMOUS to the email viewer (why DocuSign can’t automatically reduce the size/resolution of a logo is beyond me, but for a different discussion).  The high-resolution logo is so large, that it’s nearly 4x the width of a 20” wide PC screen -- so the viewer can’t read it, and can’t see the link to the DocuSign document (which is about 2-3 screens to the “right” when it pops up via email.I know I need to get rid of my logo, or replace it with a lower resolution logo.  But here’s where the madness begins.  I replaced my logos with lower-resolution logos, but that didn’t do anything -- the emails still have the massive logo.  So I deleted my logos from from Brands, but that didn’t work.  I

I am creating a service agreement, I have a box at the bottom with services listed out separately which populates (using formulas) as the client checks off which services they want. I would like a formula for “season total” but it doesn’t seem that I can use formulas to create 1 grand total at the end. Am I doing something wrong or is there a work around? Any help is appreciated!

I have a fully executed document by all parties. There is a Cancelation Provision within the body of the document and it is currently unsigned. How do I add my signature to that cancelation provision section to execute that provision?

We have many events throughout the year but our participation agreement is basically the same other than some changes to title and date.The Web Form that connects to these templates is great for the end user but requires a lot of set up time. Because the Web Form is about 90% identical for each, is there a way to copy an existing Web Form and connect the form and its fields to a new template?I feel like I’m missing something really simple on the DocuSign site to accomplish this task, but I just don’ see it.I see that you can download a json configuration file. If you reupload it, it creates an exact duplicate connections and all. Would it work to download this configuration file, edit it and then reupload to accomplish this goal? If so which areas would I need to change and how would I get those that data?

We are looking into integrating Docusign with Open text Exstream which is the communications platform. Is there any documentation which specifies the same? What needs to be provided to Docusign to successfully initiate the Signing ceremony?