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Hi, we have linked docusign with teamtailor (for the recruitment process), do you know if when the candidates sign a job offer is saved on Teamtailor or just in doucsign? is it possible to find them in both platforms? thanks a lot

Hello  I am having an issue with my document,  when the first person signs it autopopulates the part for both signers,

I am a receiver only, I do not send documents for signature. I recently logged in to my account with my email and password to retrieve a previously signed document. I was then asked for a passkey or a biometric verification. How do I create a passkey or face recognition? 

The Summary Certificate contains emails address and phone numbers that should not be disclosed to the other signing parties.  Is there an option to prevent the certificate from being sent to certain signers?  

Clients completed a docusign envelope at 1:42pm EST. The email notification that they completed the document arrived at 10:16pm EST.Also the email notifications that the clients viewed the documents arrived at 10:18pm.   Separately, I recently received duplicate emails of a completed envelope a day or so later.  Is there some sort of issue or glitch occurring with the email notification system?

Hi friends, Is there a way to set up showing on dashboard list all contract that almost expired in CLM? Thanks

Hello,A supplier sent me a contract to sign.At this moment, I am the only recipient. But before I sign it I’d like to have it checked by one of my partners.It’s the first time I use this web appli (Docusign).By the way, I am a little bit lost...😮Do I have to ask the supplier to add my partner email in his contact list?Or can I manage that directly as to allow my partner to check the contract and make comments?Many thanks for your help.Best regards,Ericps: please, note that I am downtown Paris (France). Perhaps, the functions could have some differences for french users?I hope that the category “Docusign App Center” is the right category for my request?

I signed a document which was sent by a third party. It no longer shows on my dashboard and I would like to access and download it. It was signed the same day I attempted to do this, so well within the 6 month period. How can I access and download it? Thanks much

A colleague keeps receiving a reminder from DocuSign to sign a document, however the document is fully signed already.  I have checked the history of this document and it shows her signing in May and all parties receiving a fully signed copy of the document in question. How can this reminder be stopped?  I have deleted the sent/signed docusign routing and no-else is experiencing this issue.Thank you for any helpKimH

Hi everyoneI would like to know if we can update the title of the message (Unable to start signing process) when DocuSign runs into issues when starting the signing process.I tried to update the resouce file (XML file) that I set up for my brand which is this key: PowerForm_UnableToStartSigning but it does not work.Thanks in advance Regards.  

Here my ask. I want to send via a CSV, a unique document that all the people need to sign, I have a specific place in the document for their signatures. How to I do that ?When I add the csv I can’t see the option to move specific signers to the right place for signature. Thanks 

Hello,I have tried contacting support on this topic but they were no help. We manage a property with about 150 identical lease agreements. I want to upload our lease agreement, add the needed text fields, then save it as a standard template where I don’t have to go back, upload the document, and add text fields every time I send one out. I want them to already be there and I just plug in the numbers needed- unit #, rent, security deposit, etc. Hope this makes sense, thank you!

Is there a way that I can update the settings that I have previously configured or do I just need to create another configration and delete the previous one? Seems kinda tiring to keep on creating and deleting if you only need to update a previously configured setting 

Hi, I finished uploading my templates, but I didn’t insert the signature tabs yet. How can I edit the docs and add the signature tabs?Do I need to reload the documents in order to do so?

Is it possible to manage two companies in the same account?

Hello, How do you get a copy of the validation/authenticator form after you get a complete signed document?

I am unable to find the ‘Enable Witness’ option in the Sending settings. Can someone help?

Hi everyone,can it be that recipients can no longer see the other recipients? Is that new?  Best regardsMaria

Hi, Can anyone help me - i need vat receipt for my docusign account for my accountant. I have no emails from them with receipts or the link to download. Cant for the life of me find where to do it on the docusign website (even after log in)… Thanks in advance

Hello, I would like to add information about tax identification number for my future invoice and the previus one too. I can’t change my billing date, there is no edit button. How can I do it? Regards Marta

I’m just curious as to the response time others are seeing when you send a message to spam@docusign.com.  Do you get any response other than they will look into it? If so, how long does that response take?  I asked someone to check on a case from the help desk and they indicated “Unfortunately, we dont have a way to follow up with the SPAM team. Can you try sending an email again to them or forwarding the email to them?”.  The email had already been forwarded to them. My message came from dse_na4@docusign.net and the email as Universitypayrollupdate_@outlook.com but had the sender name as someone from our organization.  Since we don’t have any accounts on that server it was easy to know that it was a phishing attempt, but it does look legitimate if you don’t beware.

Is there any way to change the timeframe this thing automatically logs me out?? I work from home, so leaving this open all day while i work does not pose a security risk. The timeout asks me if i want to continue working, but securely logs me out anyway if i press yes. Very annoying.

Hi, I finished uploading my templates, but I didn’t insert the signature tabs yet. How can I edit the docs and add the signature tabs?Do I need to reload the documents in order to do so?

Is there a way to have a date field but have it restricted to a date within 10 days of the date of the envelope? For example, I have a “transaction date” field on a form and I only want the recipient to be able to enter a date within 10 days of the date of the envelope. If the date of the envelope is 7/1/2024, then I only want the recipient to be able to enter a date between 7/1/24 and 7/10/24. Is this possible? Thank you for your time. 

i was given a pop-up to watch a video about new data verification fields. but i’m wondering what the technical difference is between that and putting certain formatting requirements on a field. The video example was about a phone number. But let’s say for a routing number it needs to be 9 digits. how would the data verification field be different than just requiring that the entry be a number with 9 digits? Is this just a different way to do the same thing?