General Discussion

Hi,Is there a way to do a mass delete of of users’ alternate emails? We recently updated new email for all our users. The old email addresses are now under alternate email for each user.When resetting password, users now receives two separate passcode. One to the primary email, and one to the alternatve email. We have to manually delete this for each user? Thank you.

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I have one standard plan.  I need toi assign this seat to another person.  I cannot find ohow to do this without buying a second seat.I try to a chat but I get no window that pops up.  I can sign in but Is my accoutn not yet “activated”?Do I have  to buy a support plan separately jsut to get basic login help?  I can’t call or email on the support page yet I can login.  Thanks for any assistance.  Gary    

I have documents with docusign ID, some multiple ID that I signed electronically but did not originate, that I need the histories for court. How can I get this informations? 

Dear DocuSign Billing Support Team,I am writing to appeal the automated decision regarding my recent refund request.I understand the automated message I received stating the standard 30-day refund policy. However, I believe my situation involves special circumstances that fall outside of this standard policy, and I kindly request that a human agent review my case.The Facts of My Situation: Long-Term Unintended Renewals: My account has been continuously billed from April 2025 to March 2026. Zero Usage: After checking my account activity, I can confirm that I have barely used any DocuSign services during this entire period. I simply did not need the service, and the automatic renewals went unnoticed by me. Not a Standard "Buyer's Remorse": I am not requesting a refund simply because I changed my mind shortly after purchasing. I am asking for help because my account was charged for nearly a full year of a service I did not use. I have already canceled my subscription to prevent any fu

First and las time using this trash.  I just spent $120 to join Docusign because yes it’s a popular and supposedly sure fire way to sign docs electronically but what a mistake!  I’ve been trying to update my email for over an hour now and have had worthless “support” from live chat telling me to just clear my history and change browsers and then try on another device and NOTHING is working except the same repeat repeat error message and then “support” texting every 5 seconds to see if we’re still connected.I’m going to try one last time tomorrow… or cancel and cry fraud on this POS.  If anyone has any similar experience or insights into solving this cluster I appreciate it.   

I have paid for my account and waited the “30 minutes” for set up (have used Docusign for over 15 years so I know what I’m doing). CANNOT ACCESS MY PAID SENDS and get in to a nightmare loop trying to access support. Also their chatbot DOES NOT WORK. Any suggestions?!?!?! 

Hi,I've noticed that in the preferences I can set the color of the buttons that appear in emails.  But then there are the buttons that appear to the client on the DocuSign website when they go to sign.The buttons have a dark gray background and black text, making them unreadable. Where do I change this color? Thanks!Francesc

Just want to put this out there...it’s April 2, 2026, and ever since Docusign made it’s latest updates to the site it has been harder to use.  It’s so slow and is becoming cluttered.  Some of the changes are really nice but it’s becoming a drag to use.

I have a document that I uploaded to the template section. Part of the document has a section where the recipient is asked to cast a “yes or no” vote for 2 separate items and requires the signature, date and address of the recipient. I am able to make the signature, date and address fields fillable and required.  However, I cannot add radio buttons for the vote as it is locked and there isn’t a way for the recipient to check either yes or no. Is there a way to fix this? I have the Standard plan.Thank you

One of our users cannot simply create an envelope without first having to create a template. As soon as they try to upload a document, they’re forced to use a template. Under my own login, I don’t have to do this. Since we’ve yet to figure out the usefulness of templates, I don’t want the user to have to keep wasting time creating new templates every time they send a document. 

Am I the only one who keeps being told by docusign that we cannot call them, they have to call us, but they also have VOIP phones that do not ring to Verizon cell phones and now my work line because of general spam blockers????? This is beyond frustrating when trying to get basic help for a service I pay for. Does anyone else use other electronic service providers with accessible customer service they can recoomend?

I am a DS Sender. I cannot see more than 50 Contacts displayed at a time. I’ve tried in Edge and in Chrome, and have cleared the cache in both. I’ve changed the scale and display resolution in Windows 11 and have zoomed in and out in both browsers. The number of Contacts displayed is consistant. I’ve had this issue for months and have seen other threads here seeking a solution to the same problem.

I need to send 40 documents internally for signature, and once signed, these 40 documents need to be sent to separate individuals.  Is there a tidy way to do this ensuring that the individual recipients cannot see the other recipients documents?  Many thanks 

I know it’s been asked and answered countless times, but I’m trying to access a Docusign contract that was signed back in 2015 and does not appear in my archived documents. Apparently with a free account, there is a limitation as to how long documents are saved in the system. Is there a way to retrieve this file, or is it lost?

When I try to open PowerForms it keeps standing on ‘loading’ for hours. Does someone know a solution? Or is there another way to create an universal link in Docusign that I can add to my online research questionnaire? 

Hi CommunityI am currently using the personal package of 10USD/month. I wanted to trial for 1 month but accidentally clicked to pay for a full year. How can I adjust it?

I have a serious concern about fraudulent activity with Docusign which has cost me financially.  I submitted a case two weeks ago and have not received any response.  Despite searching through every part of Docusign, I have been unable to locate any telephone number to speak to anyone at all.  It seems the account holder with the company concerned will be able to escape having to answer for this fraudulent activity which is very difficult for me to understand.  Can anyone assist please?  Thanking you in advance.I have had to select a category to be able to post, however I am unable to see one in regards to my problem.  Apologies if I have made an incorrect selection.

When trying to sign the documents through DocuSign. We  are unable to finish the signing the documents. It is getting stuck at the id verification, it opens a tab for verification and doesn't redirect as below. We tried using different browsers as well, but couldn't be of much help. Could you please help us find solution to this problemThanks

I have selected the setting in envelope delivery to attach documents to completion email but the signer is not receiving the email.  How do I ensure the signers receives this email?

Our company sends the same template to patients who are admitting to our company. How can I change the formatting for each field I add.

We are experiencing an issue where, upon downloading a completed DocuSign envelope, the system automatically modifies the original file name. Specifically, all periods (.) within the file name are being altered. This behavior impacts our established file naming convention, as periods are used intentionally within version identifiers and are a critical component of our version control structure. The automatic modification of these characters disrupts our document management process and creates inconsistencies in version tracking. Is there a chance to include this fix in an upcoming release?

We use DocuSign Connect to automatically route completed DocuSign Envelopes into Laserfiche. Some of our forms/templates may be sent out before the account number needed for routing either is or can be created. Currently we are using a Document Custom Field for the account number which is the last step before the envelope completes.Staff find this cumbersome and would prefer to use an envelope field. We can use an envelope field for most templates but we may need a more nuanced approach for these 14 forms that may or may not have the account number available at envelope creation. Do you have any recommendation on how to accommodate this workflow? Would it be possible to set a drop down at the envelope field level where staff are asked if an account number is available and if Yes they can enter it as a custom envelope field, and if not then the field will be added as the last step as Custom Document Field?

do you know if there is a possibility of sending a document to someone to sign and draw in the document? we are developing a car report and the person that receives the document must sign and draw in the document where are the damages in the car.

I am an end user. Setting up a simple contract template to sign, but I keep getting this error message “The request body is missing or improperly formatted. No tabs specified.”What on earth does that mean and how do I fix it?