Redirecting DocuSign email to a Different Email Address Than the actual Sender email

Hello ​@SrikanthChakilam, 

Thank you for reaching out to the Docusign Community. I understand you are looking to redirect Docusign email notifications away from individual user addresses and into a specific, centralized inbox. 

To achieve this, there are two primary approaches depending on your specific workflow: 

1. Custom Email Domain for Email Routing - If you require notifications to be sent and received from a shared email alias (e.g., notifications@yourcompany.com) , you should explore setting up a Custom Email Domain. This allows for greater control over the “From” and “To” addresses and the routing of system-generated communications. 

• Resource: How to set up a Custom Email Domain  

Please note that implementing a custom domain requires an active Docusign Organization, a verified and claimed domain, and access to edit DNS records in your organization's domain registrar. 

2. Shared Access with a Sending Account - However, if your goal is for your users to have a shared inbox to manage envelopes from a single location inside Docusign, and receive email notifications on a Shared email address, you can establish a dedicated “sending account” and add it as a user. Then, by using the Shared Access feature, other users can be granted permission to view and manage envelopes sent from this account.

• Please see this link on how to set up the Shared Access feature - https://dsucustomers.docusign.com/video-playlist-docusign-esignature-administration/1624861
• Article on how to set up the Shared Access feature: Share Access to Your Envelopes with Other Account Members.

Please note that the Shared access feature may/may not be enabled on your account, depending on your plan. 

I hope this provides the clarity needed to optimize your notification workflow. Please let me know if you have any further questions. 

Best Regards,

 — Luke | Docusign Community Moderator
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Hello ​@SrikanthChakilam,  

I hope you are doing well! I’m following up to see if you had a chance to review my last response. 

Let me know if you have any questions or if there’s anything else we can help you with. 

Thank you, and have a great day ahead! 

Best Regards, 

Luke | Docusign Community Moderator
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