Redirecting DocuSign email to a Different Email Address Than the actual Sender email

Question

Hi All,For non-production environments, we do not want DocuSign emails to be sent to the actual user email IDs. Instead, we would like to redirect all such emails to a common mailbox.Could someone please share the steps to achieve this?Thank you!

Luke.Cervantes · Answer

Hello ​@SrikanthChakilam,Thank you for reaching out to the Docusign Community. I understand you are looking to redirect Docusign email notifications away from individual user addresses and into a specific, centralized inbox.To achieve this, there are two primary approaches depending on your specific workflow:Custom Email Domain for Email Routing - If you require notifications to be sent and received from a shared email alias (e.g., notifications@yourcompany.com) , you should explore setting up aCustom Email Domain. This allows for greater control over the “From” and “To” addresses and the routing of system-generated communications.Resource: How to set up a Custom Email DomainPlease notethat implementing a custom domain requires an active Docusign Organization, a verified and claimed domain, and access to edit DNS records in your organization's domain registrar.Shared Access with a Sending Account- However, if your goal is for your users to have a shared inboxtomanage envelopesfrom a single location inside Docusign, and receive email notifications on a Shared email address,you can establish a dedicated “sending account” and add itas a user. Then, by using the Shared Access feature, other users can be granted permission to view and manage envelopes sent from this account.Please see this link on how to set up the Shared Access feature-https://dsucustomers.docusign.com/video-playlist-docusign-esignature-administration/1624861Article on how to set up the Shared Access feature:Share Access to Your Envelopes with Other Account Members.Please note that the Shared access feature may/may not be enabled on your account, depending on your plan.I hope this provides the clarity needed to optimize your notification workflow. Please let me know if you have any further questions.Best Regards,— Luke | Docusign Community ModeratorIf this helped, mark it as “Best Answer” so others can find it too!

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