Your Support center is not working

Hi ​@JohnConsantine,

We appreciate you reaching out to the Docusign Community and are delighted to have you join us.

We are sorry that you are having an issue with our chat support and are unable to receive a billing email notification from Docusign. We apologize for the inconvenience this has caused you. I’ll be glad to help!

To better assist, could you confirm what you are trying to do with the account or subscription? Also, please provide the following information via private message so I can look into it.

• Docusign account ID:
• Email address associated with the account:

Once I get your response, I will look it over and send you an update as soon as possible.

Thank you, and I look forward to your reply!

Best regards,

Noralynn | Docusign Community Moderator

Hi ​@JohnConsantine,

I have sent you an update via private message. Your account has been downgraded to a free plan.

If anything else comes up or you hit another roadblock, don’t hesitate to reach out here in the Community.

If this helped. Feel free to Like👍and click "Best Answer."

Wishing you a smooth rest of your day!

Best regards,

Noralynn | Docusign Community Moderator