Did DocuSign cut off access to free employee accounts?

Hello ​@DSAC,

Thanks for reaching out, and welcome to the Docusign Community!

To further assist and to protect your privacy in this public forum, may you please send me a private message with the following information:

Name:

Account Number:

Email linked to the account:

Looking forward to your message. Here if you need us!

Best Regards,

Jenny | Docusign Community Moderator

Hello ​@DSAC,

Thank you for your message and for sharing your account details. After checking with our team, we can confirm that we do not provide guaranteed “free for life” accounts. While some legacy accounts may have had special terms, they did not include unlimited envelopes or lifetime usage.

I understand this may be unexpected, and we truly appreciate your long‑standing use of our service. If you’d like to continue sending documents, you can sign up for a consumer account, which will provide a defined envelope allowance and ongoing access. 👉 Docusign plans and pricing

Let us know if you have more questions, we’re always here to help

Best Regards,

Jenny | Docusign Community Moderator

If this cleared things up, you can mark it as "Best Answer" so others can find it, too.

Thanks. That’s unfortunate and definitely not what we were originally told. Regardless, water under the bridge.

How do I know what the send limit is on the current account and when it resets (monthly? yearly?).

Hello ​@DSAC,

Thanks for following up. Your account is tied to one of our legacy plans, and unfortunately, the documentation for those older plans isn’t as detailed. That’s why we don’t have full visibility into the send limits or reset schedule.

Best Regards,

Jenny | Docusign Community Moderator