Checkboxes not working

Question

I have a form that we have used before but needed to update the document. I put in all the text fields and check boxes. I did a check on the form before sending and was able to type in the fields and choose text boxes. When downloading the form after completing, none of the checked boxes are showing. I tried deleting the boxes and adding them again, uploading the form again and placing the check boxes. You can click and add the check mark but once again when you complete they do not show.
Any thoughts or solutions would be appreciated.

Ma.Cubio · Accepted Answer

Hello ​@Patsy FifeThank you for reaching out, and welcome to the Docusign Community! Sorry to hear you’re running into this issue, especially after rebuilding the checkboxes multiple times.Here area few things you can try:Re-Add Fields: You've already tried deleting and re-adding the checkboxes and uploading the form again. This is the correct first step.Field Placement: Ensure that the checkboxes are placed directly on the form, not overlapping with other fields or outside the printable area.Flattening Issues: Sometimes, if the original PDF is "flattened" or has form fields that conflict with DocuSign's overlay, fields may not render correctly in the final document.Field Assignment: Make sure the checkboxes are assigned to the correct recipient and are not marked as "optional" if you want them to always appear.Download Source: Are you downloading the document from the DocuSign UI, via email link, or through an integration? Sometimes different methods can yield different results if there's a sync or rendering issue.If you found the response to be a useful solution to your question, please “like” and mark it as the best answer by clicking “Select as Best” to make it easier for other users to find. Thank you!Sincerely,Ma. Cassandra | Docusign Community ModeratorIf this helped, feel free to Like👍and click "Best Answer"

Ma.Cubio · Answer

Hello ​@Patsy FifeI trust all is well. We’d like to know if the suggested solution was helpful. If yes, we would greatly appreciate it if you could mark it as "Best Answer" ✅, to help other community members find trusted answers.😊Let us know if you need further assistance—we're here for you!Sincerely,Ma. Cassandra| Docusign Community Moderator

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