Docusign University Access for free accounts

Question

Hi there,I have tried to access learning resources from Docusign Uni from both a free and a trial account. Both of them go to an error page when I click through on one of the courses. Screenshot attached.As suggested by the error page I then try the chatbot however the widget does not launch when I click on the button. (Button page screenshot also attached)So I cannot access Docusign University or ask directly for suypport. Can someone help and also is anyone actually using the chatbot function because I have tried different browsers/devices etc and that button just doesn’t work!!Cheers.

Luke.Cervantes · Accepted Answer

Hello ​@User3421,Thanks for reaching out here in the Docusign Community. We truly appreciate you bringing this to our attention. We want to apologize for the difficulty encountered while trying to access Docusign University courses and our Support Chat. We know how essential these resources are for managing your workflows, and that is certainly not the seamless experience we want for you.​@tom.tao.dengis correct, you may try to access Docusign University from the link provided:https://dsudevelopers.docusign.com/You may also do these basic troubleshooting steps in case you were having network/server issues:Clear history, cache/cookies, and set it to "All time".Try different browser(s).Try to use Incognito.Different Internet networks/mobile networks,Try a different device.You can turn VPN on/off if applicable.If the issue still occurs after these steps, you may provide us with the following details via private message:Account Name:Email address of the accounts in question:Account ID:Once we have this information, we can take a closer look at your account and check why these features are not responding as expected.We're here to help you get back on track! Please don't hesitate to reach out if you have any other questions in the meantime.Best Regards,— Luke | Docusign Community ModeratorIf this helped, mark it as “Best Answer” so others can find it too!

tom.tao.deng · Answer

Hi ​@User3421I can access DocuSign University by my free account through below link in Edge Browser.Docusign UniversityCould you please try again?Best Regards,Tom

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