Search Functionality not Properly Working

Hi ​@derekmt1,

Thank you for engaging with the Docusign Community. We are pleased to have you here.

I’m sorry you are having an issue with the search functionality, as you are unable to generate results consistently. We apologize for the inconvenience the issue is causing. I’ll be glad to help.

To better understand, please elaborate on how the issue occurs. Please share a screenshot of where you are trying to use the search functionality so I can review and provide an accurate resolution.

We appreciate your time, and I look forward to your reply!

Best regards,

Noralynn | Docusign Community Moderator

Unfortunately is confidential information

Hi ​@derekmt1,

I appreciate your response and understand if you are unable to share a screenshot. Is the issue occurring within the Docusign interface or through an integration such as Salesforce, or anything similar? Please also share the steps taken before the issue. This will allow me to identify what might cause the issue.

Also, we recommend creating a case with Docusign Support if further investigation is needed to resolve the issue as soon as possible. When submitting the case, you’ll also have the option to request a callback. Feel free to 👉 Open a case in the Docusign Support Center.

I look forward to hearing back from you! 

Best regards,

Noralynn | Docusign Community Moderator

Docusign website

Hi ​@derekmt1,

Thank you for your response and update.

Are you trying to search through the Sent items? Did you send the envelopes within the last 6 months? If not, you may use the date filter to select the start and end dates. 

Please take a look at the image below for reference.

Best regards,

Noralynn | Docusign Community Moderator

I don’t think that would help since I want to utilize the search feature and the pertinent items are all within 6 months.

Hi ​@derekmt1,

Thank you for letting me know. Based on what you mentioned, the issue is more complex and may require a deeper investigation to fully understand what is happening. We are sorry, but we are unable to investigate this issue through Docusign Community further. For a more thorough review, create a case with Docusign Support to securely assist you if any necessary information is required to help resolve the issue. This can be helpful if you prefer to walk through the issue in real time with a support expert and get immediate answers to your questions. Please feel free to 👉 Open a case in the Docusign Support Center.

We appreciate your understanding.

Best regards,

Noralynn | Docusign Community Moderator