Why am I not able to upload documents from shared drive on google drive?

Hi ​@Software Dev,

We appreciate you reaching out to the Docusign Community and are delighted to have you join us.

I’m sorry that you are having issues with the Google shared drive folders. We apologize for the inconvenience, and we’ll be glad to help you with this.

To verify, are you trying to upload documents from Docusign to your Google Drive? To better assist, please provide a screenshot of where the issue is happening. (Please remove any PII)

This will allow us to identify the cause of the issue and provide an accurate resolution.

Also, we would like to ensure that you were able to configure your Google Drive correctly to your Docusign account by following the instructions provided in this video: Configure Agreement Actions | eSignature 

Thank you, and I look forward to your reply!

Best regards,

Noralynn | Docusign Community Moderator

Hi Noralynn,

My issue is that I cannot upload the documents from my shared google drive into the docusign. 

This is only happening when I am trying to attach the documents  to docusign upload page from the shared drive in my google drive.

I am completely able to attach the documents from my normal google drive, the issue is only occurring when I am trying to upload from the shared drive to the docusign upload page.

Thank you,
I hope this answered your question, let me know if you still need screenshots.

Hi ​@Software Dev,

Thank you for responding and for providing additional information.

Upon checking, Google shared drives are separate storage locations managed by an organization or a different account, while My Drive is personal storage tied directly to your Google account. I will reach out to our specialized team to verify whether it is possible to attach a file from the shared drive or whether the necessary user permissions are required in your Google Workspace settings.

However, you may try adding shortcuts to Shared Drive folders in My Drive. This will not move the original file, but it will make it easier to access from My Drive. 

Please let me know if adding shortcuts works. 

I appreciate the time and effort you took in this inquiry.

Best regards,

Noralynn | Docusign Community Moderator

Hi ​@Noralynn.Niduaza,

Thank you for your reply. I followed your suggestion and created a shortcut of the shared Drive folder in My Drive, then attempted to upload documents from that shortcut through the DocuSign upload page. Unfortunately, it still isn't working, the upload dialog displays the entire folder as a single uploadable file with a checkbox beside it, rather than showing the individual documents inside. When I select and try to upload that folder, the upload screen freezes.

To clarify, the Documents module is structured as a folder, not a single file, which seems to be where the disconnect is.

I appreciate your help on this, and I hope this feedback is useful as DocuSign continues to refine the product!

Hello ​@Software Dev,

Thanks so much for reaching out! Right now, DocuSign’s Google Drive integration works with your personal drive, but shared drive folders aren’t supported yet. 

There’s already an idea post from the community requesting support for shared drives. While it’s not currently on our roadmap, we’re keeping an eye on interest in this feature. We’d encourage you to follow or upvote the idea so our product team can see how valuable this would be for you and others.

Hope this clears things up! If it helped, feel free to give it a like or mark it as the best answer. And we’re always here if you have more questions.

Best Regards,

Jenny | Docusign Community Moderator

Helpful? Mark it as "Best Answer" to help others too!

Hello ​@Software Dev 

I hope you’re doing well. I’m following up to see if the information shared above was helpful. If it added clarity or answered your question, marking it as Best Answer ✅ will highlight it for others in the community. If you still need more support, we’re here to help.

Best Regards,

Jenny | Docusign Community Moderator