Skip to main content
Question

Strikethrough is gone

  • March 24, 2026
  • 2 replies
  • 23 views

Forum|alt.badge.img+2

I have the realtors plus plan and my strikethrough option is gone.  I have been using this feature for years and it just disappeared.

2 replies

Forum|alt.badge.img+14
  • Community Moderator
  • March 25, 2026

Hello ​@JM real estate,

Thanks for reaching out, and welcome to the Docusign Community!

Can you please send me a private message with your name, the email address associated with the account, and the account number so we can check this further?

Once we have this information, we’ll be able to take a closer look and assist you more effectively. Looking forward to your reply!

 

Regards,

Jenny | Docusign Community Moderator

 


Forum|alt.badge.img+2

Hi! I was able to connect to customer service via chat/email and eventually resolve the problem.  Thank you for your response.