New Voice

Solved

Strikethrough is gone

Forum|Forum|4 months ago
March 24, 2026
6 replies
184 views

I have the realtors plus plan and my strikethrough option is gone. I have been using this feature for years and it just disappeared.

Best answer by JM real estate

Hi! I was able to connect to customer service via chat/email and eventually resolve the problem. Thank you for your response.

J

Jenny.Martin

Community Moderator

Hello @JM real estate,

Thanks for reaching out, and welcome to the Docusign Community!

Can you please send me a private message with your name, the email address associated with the account, and the account number so we can check this further?

Once we have this information, we’ll be able to take a closer look and assist you more effectively. Looking forward to your reply!

Regards,

Jenny | Docusign Community Moderator

J

JM real estate

AuthorAnswer

New Voice

Hi! I was able to connect to customer service via chat/email and eventually resolve the problem. Thank you for your response.

J

Jenny.Martin

Community Moderator

Hello @JM real estate,

Thank you for letting us know. We’re glad to hear the concern has been resolved. If you have any other questions or need help in the future, feel free to reach out.

Regards,

Jenny | Docusign Community Moderator

D

diamonddarien

Newcomer

Hi I am also experiencing the same thing. Can you please help?

J

Jenny.Martin

Community Moderator

Hello @diamonddarien,

Thanks for reaching out. Could you please send me a private message with your name, the email address associated with the account, and the account number so we can check this further?

Regards,

Jenny | Docusign Community Moderator

J

Jenny.Martin

Community Moderator

Hello @diamonddarien,

Following up as we haven’t heard back from you. Please let us know if you still require assistance.

Regards,

Jenny | Docusign Community Moderator

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