Docusign PowerForm Signer Error

Question

I received this message when trying to log on to docusign for a program to sign an agreement. How to fix?

Unable to load PowerForm signing process. Error: AccountId:*information removed due to PII*, Suspension Status: 'manual'

Luke.Cervantes · Answer

Hello ​@sophie.c,Thank you for reaching out here in the Docusign Community. It’s great to have you here! I understand that you are encounteringsigning issues on your account. We’re here to help you with that.To further assist, would you be able to let us know if you are signing a normal envelope or if you are signing from a Power Form link? You may also send us a screenshot of the error message you are receiving.This information will allow us to conduct a thorough analysis of the issue at hand.Thank you for your continued cooperation! Let me know if you have any questions.Best Regards,Luke | Docusign Community Moderator

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You can login or register as either a Docusign customer or developer. If you don’t already have a Docusign customer or developer account, you can create one for free when registering.