Moving completed documents to folders

Hello ​@Corn States Licensing,

Thanks for reaching out, and welcome to the Docusign Community!

To understand what’s happening, could you upload two screenshots, one showing your folder list on the left, and one showing the folder list that appears when you try to move a document.

Please make sure to blur or hide any sensitive customer information before uploading the image.

Looking forward to your reply!

Regards,

Jenny | Docusign Community Moderator

Hello ​@Corn States Licensing,

I hope you are doing well. I want to confirm if you need further assistance. Feel free to let me know, and I will gladly help you address the situation as soon as possible.

Regards,

Jenny | Docusign Community Moderator

I sent the screen shots, but never heard from anyone.

How do we get out customer folders in Alpha order when moving documents?

Hello ​@Corn States Licensing,

Thanks for following up! We haven’t seen any screenshots come through on our side yet, so it looks like they might not have gone through. When you get a chance, could you resend them? That’ll help us get a clearer picture of what’s happening and guide you better.

Regards,

Jenny | Docusign Community Moderator

attached are the screenshots you requested.

“Left Side” shows you the current Customer folders we have that appear in Alphabetical order.

“Jumbled” is the list we see when we are trying to move completed docs into the Customer folders.  Why aren’t they in Alpha order??

Hello ​@Corn States Licensing,

Thanks for getting back.

If this issue is affecting only your account, please try clearing your browser cache or using a different browser/incognito window to see if that resolves it.

If all users are experiencing the same problem, it may be a bug. In that case, the best step is to submit a support case so our team can investigate further.

If you get stuck or have more questions, we’re here.

Best Regards,

Jenny | Docusign Community Moderator
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