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I paid for the annual not wanting it. I wanted the monthly. I was charged $129.60. I cannot speak to 1 single person. The live chat will not open for me. When it does, the links it sends me to use won’t work. It says I have to be a paying customer to contact via phone or e-mail. I clearly am. I have an invoice in my e-mail and the chat sent me one as well, when it did work. I just lost $500 and add the $129.60 on top of that. All due to Docusign not recognizing that I paid for a plan and will not let me send any envelopes. I am so unsatisfied. Impossible to reach an actual person. I will not recommend Docusign to anyone. I would like my money back.
Question
How can I get a refund?
+8- Rising Star
Sorry to hear you are having issues I have seen so many problems trying to get refunds. Happy to try and help if I can you can contact me on my details in my bio. Not allowed to post contact details on forum pages.
Robert
ex-DocuSign. Registered DocuSign Partner.
- Community Moderator
Hello
Thanks for reaching out, and welcome to the DocuSign Community! We’re sorry to hear you’re experiencing difficulties opening a support case.
If you’re on a paid plan, I recommend logging in directly to the support page. From there, you’ll find options to request a callback or send an email to our support team.
You can also go to the Manage Case tab and select New Case to submit your request.
If you are still experiencing issues opening a support case, please send me a private message with your name, the email address associated with your account, and your account number.
Thank you for being part of the DocuSign Community, we’re here to help and look forward to resolving this for you.
Best Regards,
Jenny | Docusign Community Moderator
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