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Hi there, I’m trying to get past invoices paid but I can not retrieved them and the support is not answering, I need those 2025 invoices asap. I used to be able to do it, but since I moved to a free plan I cannot see them. Thanks,P

hello,in our organisation, we have several word template with the same confirgurationsince the 09/04/2025 one field non longer appaers we haven’t change the word template and haven’t change de fieldthis is the formula into my words document <# <Content Select="/SBQQ__Quote__c/Tech_Payment_Terms__c"/> #><# <Conditional Select="/SBQQ__Quote__c/SBQQ__Account__r.Payment_Method__c" Match="1" /> #> Chèque<# <EndConditional/> #><# <Conditional Select="/SBQQ__Quote__c/SBQQ__Account__r.Payment_Method__c" Match="2" /> #> Virement bancaire<# <EndConditional/> #><# <Conditional Select="/SBQQ__Quote__c/SBQQ__Account__r.Payment_Method__c" Match="3" /> #> BOR<# <EndConditional/>#><# <Conditional Select="/SBQQ__Quote__c/SBQQ__Account__r.Payment_Method__c" Match="4" /> #> LCR<# <EndConditional/>#><# <Conditional Select="/SBQQ__Quote__c/SBQQ__Account__r.Payment_Method__c" Match="5" /> #&g

Why is removing frame disabled?  

Still getting this message of “Envelope allowance for the account has been exceeded” not sure why this keeps happening

I need to create a formula that totals the amounts from three text fields with numerical validation. The rub is that each of the text fields is completed by a different signer (different role). DocuSign keeps telling me there is an error in the formula field, but I have triple-checked the syntax and field names. I am left to think there is an issue with creating a formula using the values from three different roles. Notably, the text fields are set for collaboration.

I have created action in Dynamic 365 with Get Signatures step. I published that action and it is working fine. When I created one more action with Get Signature step and published. My first action is no longer visible under DocuSign options on record in Dynamics (print screens below). Any suggestions with this issue?Only one action published:Both actions published: 

Followed the format. Clicked + on checkbox. Had a checkbox group. Went to Validation. Tried any number of them. Exactly 1. Range 1-4. At least 1. Doesn’t work. Makes each box required on preview or when sent to investors. 

We have a use case where, when a contract end date is updated, we create new reminders based upon that new contract end date.  We have no way to delete reminders associated with the old contract end date.  The Delete Reminder step doesn’t work because we don’t know the old contract end date after it has been changed.  There are a couple enhancement possibilities that could alleviate our pains in this area:Create a new workflow step “Get Reminders” or Allow us to create a JWT so that we can call the CLM APIs using the HTTP Client workflow step.  Currently, we can use the HTTP Client step with a JWT, but once the JWT expires, we have no way to retrieve a new JWT. Create a new workflow step “Create JWT” or Whitelist System.Security.Claims and System.Security.Cryptography C# namespaces so we can create a JWT in C#/expression builder. The only solution I have come up with for this issue, is to have a separate service responsible for cleaning up these outdated reminders via the CLM API.  Th

I built a website for a client and he wants all the techs that have access to their account on the company’s website were they can click on a button to go to their agreement and sign it. I’ve upgraded from free to standard, then from standard to business pro, and I still can’t figure out how to make this work. Help please.

Hi there,I’m testing out DocGen for Salesforce and have been really impressed by the tool so far. The process is pretty smooth and easy to use, but I’m wondering about the flexibility of “Document Rules” under the “Upload Documents” step. As I understand it, these are designed to give you some conditional logic for dynamically deciding what documents are generated based on field data in the primary object. However, I’m wondering if there is any way to build rules that reference field data from related (parent or child) objects. In my case, the object I’m using is a junction for multiple related objects, so it doesn’t have all the field data immediately available. This was fine when building the document itself, but it doesn’t seem like I can reference any of those related objects for the purposes of a document rule.For example, my primary object (Contract) is related to the Product object, which contains data about the “type” of document I want to generate. If the type = A, I want to g

Hello DocuSign Community,We’re integrating DocuSign with our internal system via the REST API and encountered an issue with controlling permissions in Sender View.What works: We successfully create an envelope via API with attached documents. The envelope remains in created status, as intended. We then create a Sender View (embedded) using the CreateSenderView API call. Our goal:We want the sender to add tabs (fields) for other recipients, but not be able to: Edit or remove the document itself Add/remove recipients Change routing or envelope metadata What we tried:We passed the following parameters into the ReturnUrlRequest (as described in the documentation):{  "returnUrl": "https://ourapp.com/return",  "configuration": {    "disableDocumentEdit": "true",    "allowRecipientRecursion": "false",    "allowComments": "false",    "allowReassign": "false",    "messageLock": "true",    "useDisclosure": "false"  }}Problem:Despite passing all the configuration flags, the resulting Send

Every time I create a document DocuSign chooses the color of the signature box.  It is different every single time.  Sometimes it is yellow, sometimes blue, purple, and now they have added pink.  I do not want my signers to see pink boxes on their documents; it is very unprofessional.  I would like the signature box to be the same colors every time.  But I cannot figure out how to change this setting.  All the instructions provided by DocuSign do not help with this and not being able to call a DocuSign rep but have to do15 steps just to ask a question through this silly forum is ridiculous and frustrating.  HOW DO I change the color settings for the signature boxes to be the same every time?

Hi all!  Does anybody know how to have someone upload a document through document generation and then be able to preview that document in the very next window once it uploads into docusign CLM?  Step 1:  Then  I am not sure once this step is completed how to get it to be “previewed” automatically?  This is all done in CLM.

I have several documents indicating they will be purged by May 1, 2024.  Is there a way to make sure they are not purged?  I have already changed the record retention/purge parameters but they are still showing they will be purged.Also, I have received individual emails for all of them letting me know they will be purged.  Some indicate I cannot change because I have restricted access (I am an administrator).  I would like to reverse everything in bulk not one by one.  

We are creating a template where we are asking all business owners to attach their most recent personal tax returns. We are using the “Attach” field for each signer. However, in testing out the template, it appears that one signer can see the taxes that were attached by another signer. We obviously can’t allow that for privacy reasons.We have the doc visibility setting that requires a signer to have a signing responsibility to view the document, but since these attachments don’t have any signing responsibility, they are viewable by all.Is there any way to hide attachments from all signers, even in the completed documents email?

Hello Everyone,I required some clarity around the download capabilities for signed documents within a DocuSign envelope. Can signed document downloadable for infinite time or not. Let me know, if we can the download the document infinite time before envelope expires or not.Thanks and RegardsCharan Balam

Good Afternoon - When I logged into my account just now to send an envelope to a client for signature, I had a message on the main page that I do not have access to send envelopes. I have had the ability to send envelopes since my account was opened several years ago. I sent an envelope two weeks ago. What has changed to my account? Thank you for your help.

Hi there !  I see that a folder has been voided because time expired ..  is there any way of un-voiding the folder ?  TYIA for youor help.

I have signed but the ‘Continue’ button takes me to this message: “You haven't quite finishedYou haven't yet signed your agreement. We'll remind you again later.”Then it suggests I press the “Review’ button again in the initial email, which I do. This takes me back in and clearly shows my signature and date in the form. There are no active flags to be able to re-sign. The form is complete. I press Continue again and get the same message. This happened after the initial Signature which I customised to my own signature. Then it said I could check the document in Docusign. I clicked on that intending to print the form,  which took me to the Docusign login. I logged in with password and code which brought up some weird stuff which looked like it was for the sender rather than the recipient, but no form for me to review. I logged out of Docusign thinking I would try to print from the email instead. Then got the ‘You haven’t finished’ message. EDIT: My partner just messaged me to say he also

I did not receive the email to sign a document (I suppose the other party recipient also dit not). What is the problem here. 

I recently was appointed to manage our DocuSign eSignature instance, and when doing a review of the users found that I have a few that have left the company, their users are active, before deactivating their accounts need to know what would be the best practice to backup any company document that might be under their user and after having those documents. then proceed to deactivate those user ids.

hi i am trying to use/send a template on an ipad that i created on a desktop and when i click on the template from template a box pops and says “ Unsupported Features”  To use this template, please log in with a computer.    Not sure what this is, other templates work fine.  Is there something that i can do to make this work.  I have a service company and would like to have our field techs use instead of paper forms.  thank you 

We try to implement DocuSign in our Sharepoint envirenment.  According to the knowledgebase the first step is:From a SharePoint document library, select ... > Manage Docusign Administration Settings. The Settings window displays in a new browser tab.But i can’t find this on any document library. Any idea where I can find this?Or where I can do this:To use Docusign for SharePoint, a tenant admin must grant permissions to the app. From a document library, select Manage Administration Settings in the Docusign menu and click Grant consent. Thanks.

Hi everyone, I have been testing GET method for Envelope’s Documents to retrieve an integrated document using documentId = combined as it is guided here:https://developers.docusign.com/docs/esign-rest-api/reference/envelopes/envelopedocuments/getHowever, as said in the title, I cannot exclude the comment history file from the combined document, and it is not like I expected. Are there any ways to acquire this?

I’m using eSignature client api php sdk, how can I set template prefilled tabs while creating an envelop ? Here is my code $invoiceNumberTab = new Text([ 'tab_label' => 'InvoiceNumber', // Must match prefill tab label in template 'value' => 'INV-20240508']);$prefillTabs = new PrefillTabs([ 'text_tabs' => [$invoiceNumberTab]]);$templateRole = new TemplateRole([ 'email' => 'signer@example.com', 'name' => 'John Doe', 'role_name' => 'Signer' // Exact match to template role]);$envelopeDefinition = new EnvelopeDefinition([ 'status' => 'sent', 'template_id' => 'TEMPLATE_ID', 'template_roles' => [$templateRole], 'prefill_tabs' => $prefillTabs]);$envelopeSummary = $envelopeApi->createEnvelope($account_id, $envelopeDefinition);echo "Envelope ID: " . $envelopeSummary->getEnvelopeId();And tried with this way also not working $templateRole = new TemplateRole([ 'email' => 'signer@example.com', 'name' => 'John Doe', 'rol