Back to Docusign.com

Get Started
- - Get Inspiration
Groups
Events
Ideas

Docusign Discover 2024: Explore What's Next in Agreement Technology

1 month ago

Home
Search

Unanswered questions

2943 Topics

Recently Active

Most views Most Replies

DebRobertsNewcomer

asked in eSignature

require either yes or no as an answer to questions

I’m new and creating a template from an existing Word document and it’s going fine. But, I’m at a point in the template that REQUIRES either a yes or no answer to several questions (this is a background check). How do i set it up that the applicant must answer either yes or no?Videos are good - I just don’t know how to ask the question to get the video.TIA!

1532

5 months ago

fbanikNewcomer

asked in eSignature API

Question about the envelope sent by API

Hello guys!I've integrated Docusign with TOPdesk. I'm able to create a base64 document and send this document via email. However, when I look within the Docusign platform, this document doesn't appear. What could I be doing wrong? But, here, I can’t see anything...

584

5 months ago

ShopBackNewcomer

asked in eSignature API

How to update Template's Custom Field via REST

Hi,I’ve created a template and added a few custom fields on the template. I’ve applied a template on an empty envelope but I can’t seem to to able to update the custom fields on the envelope.When I pull a list of custom fields on the envelope, all I’m getting is this. { "textCustomFields": [ { "fieldId": "11074686122", "name": "templateUsageRestriction", "show": "false", "required": "false", "value": "allOptions" } ], "listCustomFields": []}Is it possible to update there custom fields before sending it to the end user? Best regards,Matt

1054

5 months ago

remowilliamsNewcomer

asked in eSignature

How to access a partially signed document?

What happens if I have 6 signatures on a document, but only 4 out of the 6 sign it? Can I still obtain a copy of the document with the 4 signatures.

9876

5 months ago

ShopBackNewcomer

asked in eSignature API

Is it possible to preview a draft envelope before sending it?

Hi,I’m trying to create a preview of a draft envelope so the sender can confirm all the data and fields are correct before sending the envelope. I tried using the createSenderView API to get the URL for the Sender View. However when I try to access the URL its saying Login Unsuccessfulredeem console code : RestApi Error . Transaction Id: xxxxFrom what I’ve read online, the supposed URL is supposed to be this domain “https://demo.docusign.net” but I’m getting this instead “https://apps-d.docusign.com”.Is there some configuration/setting that I’m missing?Regards,Matt

751

5 months ago

Grounded questionNewcomer

asked in eSignature

Upload error

I’ve uploaded a document, and while inserting initial blocks I notice that one page has not uploaded correctly. There is no error message, the page just looks like a blurred picture. Can anyone assist?

274

5 months ago

karanvir93New Voice

asked in eSignature API

DocusignApi - Date Tab set date range

How to disable future dates in the datepicker (using Date Tab) using docusign api?How to set the date’s start date based on other date’s end date?

862

5 months ago

cs6722Newcomer

asked in CLM

in Taiwan can't connect to the approval URL provided by the customer

我在台灣，但無法連接到客戶提供的審批 URL這不是快取和 cookie 的問題。如果我去美國，我可以連接到審批網站。我已經詢問過ISP廠商，這是DOCUSIGN系統提供者的問題，而不是線路提供者的問題。

130

5 months ago

jperlstein16Newcomer

asked in eSignature

Setting an order including non-signing recipients

Hi there, I have a document I’d like to send to 3 parties as noted below:Party 1: signer Party 2: receives a copy Party 3: signsParty 3 CANNOT receive the document until party 2 reviews. What’s the best way to ensure that Party 2 controls exactly when Party 3 is ready to get the doc and sign in?Should I actually note Party 2 as a signer and just not put any place for them to sign / fill out?

392

5 months ago

sotheaNewcomer

asked in eSignature

Language from signer is not support

Language/font from signer is not support, it shows sth cannot read

5 months ago

m3l001Newcomer

asked in eSignature

fixed approval/ corner sign flow

Can we set up a fixed approval/ corner sign flow so that nobody can change it? Thanks!

163

5 months ago

FarayiNewcomer

asked in CLM

Completed and Signed envelops lost in transit

Hi , We receive a lot of envelops in CLM from e-signature, however, some of the completed and signed envelops dissapear in transit and we are sometimes not abe to retrieve them. Is there a log on what happens when envelops are sent from e-sginature. Thank You. Regards, Farayi

5 months ago

FarayiNewcomer

asked in CLM

Delete Empty Foders

Hi Community, Is there a way to search empty/blank folders in CLM and create a rule to delete them. I wil be learning about WorkFlows next week but woud like to know if any of you have enounterd this issue.

200

5 months ago

Dileep_123Newcomer

asked in eSignature API

Routing Order for embedded signing (Error - RECIPIENT_NOT_IN_SEQUENCE)

Hello everyone, I’m encountering an error while specifying routing order. when I mentioned routing order as 1 & 2 for two signers it is throwing an error "errorCode\":\"RECIPIENT_NOT_IN_SEQUENCE\",\"message\":\"The token for an out of sequence recipient cannot be generated.And when i changed routing orders as 0 & 1, then it was working.Is there any particular sequence or any mistake in the previous routing order??And even though it worked, the second signer can open the link before the first signer which is incorrect to the routing order!!this is my payload for that request.{ "recipient": { "signers": [ { "email": "test101@gmail.com", "name": "test-101", "clientUserId": "101", "signHere": { "anchorXOffset": "250", "anchorYOffset": "500", "documentId": "1", "pageNumber": "1" }, "routingOrder": "0" },{ "email": "test102@gmail.com", "name": "test-102", "clientUserId": "

1665

5 months ago

Clint McKInnonNewcomer

asked in CLM

Downloading 150 page sales contract and not all pages download.

Hello All, I’m having a big issue/problem when I download approx. 150 pages for a real estate purchase. I first make sure all the documents are downloaded, and then I install all the receipts that need to be signed and initialed. Then I start dragging the cursor to highlight the areas that need signatures and initials, dates, etc...I get into the documents around 100 pages, then a page (sometimes several pages) will not download and looks like a fuzzy white cloud/blue sky/land which screws up the whole process. Does anyone know why this happens? It’s so frustrating and a waste of time.

5 months ago

NOAHLNJNewcomer

asked in eSignature

Fields

Can anyone help? I am trying to make fields for a Withholdings Certificate. Right now they are all working through conditional fields and dropdowns. Should i try text boxes and radio buttons and if so how should they be added? If the user selects “0” on number 1 then 2 & 3 are NOT to be entered. if they don't want to chose “0” they must pick a drop down option from both 2 & 3. Can anyone think of a way around the way I have set up the first line? Currently I have a dropdown with two options being “0” and “Not applied”. When “0” is selected line 2 & 3 are hidden. When “Not Applied” is selected It let’s them pick from 2 & 3. We are ultimately trying to keep it set up the way it is with drop downs so that the user is almost “forced” to select only right options whereas text boxes would let them mess up. We think the “Not Applied” is going to be too confusing for the users. Any tips or help is appreciated, thanks.

132

5 months ago

Lou IuppaNewcomer

asked in eSignature

Name, Title Fields - Is there a way to make these fields NOT Opaque?

I have a PDF that needs signature. The person who created the PDF included name and title of the signer in the PDF (which is not editable). I would like the NAME and TITLE FIELDS to NOT be Opaque and to OVERLAY the Name and Title that is in the file as if it was never there. This way the person who is really signing the document will be the only name shown. Is there a way to define the fields to not be OPAQUE?

av13595Newcomer

Is it possible for completed forms to be redirected to a colleagues account when I am out of office? I have annual leave coming up and I am waiting for some clients to sign forms still but if they are completed while i am away, no one in the office will have access to the forms.

1727

5 months ago

DawnSNewcomer

asked in eSignature

Mutiple people signing, won't have all of their emails

Hi all, I am trying to see if we can utilise DocuSign for one of the forms we use to collect signatures from a committee.There could be up to 15 people this needs to be sent to and each person has to provide 2 signatures each.The pain point we have is that these committee members are voted in at an AGM, so we don’t know the names of the people or their emails in advance. Any ideas on how I could approach this, I am not even sure if this can be done?

374

5 months ago

kreedpauley75Newcomer

asked in Web Forms

Web Form Not Advancing to Signing Screen

We have a simple Web Form setup that is not advancing past the form edit/review page to the actual DocuSign signing screen. As the creator I can paste the link into a browser and flow through the process correctly, but when I share the link to others they can only start the form, enter their information in the form fields, then review what has been entered. Once they click that final “next” to go to the full document to sign it, the form freezes and goes no further. We have tried on multiple machines and used multiple browsers.

2419

5 months ago

MangiulliNewcomer

asked in eSignature

Best Method for Fixed Options to Populate a Text Field in eSignature

Hello, I am running into a problem when trying to create a field where there are two or three fixed options and the field will be populated based on the document creator’s selection (and not show the other noon-selected options). The specific scenario is in creating a uniform employment contract where my HR administrator can select from a series of pre-approved (re: lawyer approved) pay terms depending on the employment offer or agreed terms with the employee. I attempted to utilize a dropdown field but was dismayed to find out that you cannot adjust the size parameters of the dropdown box. The length of some of the options exceeds the width of a page when placed on a single line and a dropdown box limits the text it shows to a single line in lieu of wrapping it to fit the space. Is there a way to allow the creator of the docusign document to select from a series of 3 or 4 options to populate a text field?

782

5 months ago

PhamPhamNewcomer

asked in eSignature

All my signature flags and text disappear when I send the docusign packet to a client

I started with a contract template. Made changes and added new documents to the packet to send to clients for signatures. I see all the changes and the flags but when the customer receives it, my documents have no flags and all the data I have inputed have vanished. When i go back to correct, I can see all my flags and data in the document. Not sure what I am doing wrong. Please help.Thank you,

1022

5 months ago

sotheaNewcomer

asked in eSignature

Bulk Send 600 emails is not work

Dear Community,I want to use bulk send with 600 emails but it display only 50 emails. Can anyone help with this?

234

5 months ago

RkumbharNewcomer

asked in General

whether there is API in DocuSign part 11 or not?

Hi Team,Can you please check whether there is API in DocuSign part 11 or not?If yes, then how to check?Regards,Rupali K

421

5 months ago

Dileep_123Newcomer

asked in Embedded Signing

Regenerate Embedded Signing URL

Hello everyone,In embedded signing, how to resend the signing URL to the signer after expiry or closed URL by mistake or any other scenario? and also, it would be helpful if you send reference for API and its payload?

541

5 months ago

Page 88 / 118

Badge winners

kimbproctor1has earned the badge 1st Reply Posted
FXBhas earned the badge 1st Question Posted
eopalkahas earned the badge 1st Question Posted
Jneuhausserhas earned the badge 1st Reply Posted
axelschenkelhas earned the badge 1st Question Posted

Show All Badges

Code of Conduct

Sign up

Already have an account? Login

You can login or register as either a Docusign customer or developer. If you don’t already have a Docusign customer or developer account, you can create one for free when registering.

Customer Login/Registration Developer Login/Registration

Docusign Community

You can login or register as either a Docusign customer or developer. If you don’t already have a Docusign customer or developer account, you can create one for free when registering.

Customer Login/Registration Developer Login/Registration

Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.

Enter your e-mail address

Back to overview

Scanning file for viruses.

Sorry, we're still checking this file's contents to make sure it's safe to download. Please try again in a few minutes.

This file cannot be downloaded

Sorry, our virus scanner detected that this file isn't safe to download.

Docusign Community

Code of Conduct