All my signature flags and text disappear when I send the docusign packet to a client

Forum|Forum|2 years ago
May 9, 2024
2 replies
377 views

I started with a contract template. Made changes and added new documents to the packet to send to clients for signatures. I see all the changes and the flags but when the customer receives it, my documents have no flags and all the data I have inputed have vanished.

When i go back to correct, I can see all my flags and data in the document. Not sure what I am doing wrong.

Please help.

Thank you,

eSignature

Alexandre.Augusto

Docusign Employee

Hello, @PhamPham

You are very welcome to the Docusign Community!

Could you send a screenshot with those flags that you see, but your signers don’t?

Mention me using the @ otherwise I’ll not know you send an answer to me.

Best,

Alexandre

Your feedback is very appreciated! You can give a Like and mark this answer as the "Best Answer" for your issue. DocuSign University http://dsucustomers.docusign.com

N

nathaly.monge

Docusign Employee

Hello @PhamPham ,

Are you able to provide the information that was previously requested? If so, please do so in a reply to this question so that we can further assist you with your issue.

Best regards,

Nathaly | Docusign Community Moderator
"Select as Best" below if you find the answer a valid solution to your issue!

Sign up

You can login or register as either a Docusign customer or developer. If you don’t already have a Docusign customer or developer account, you can create one for free when registering.

Docusign Community

You can login or register as either a Docusign customer or developer. If you don’t already have a Docusign customer or developer account, you can create one for free when registering.