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Hi in powerautomate i want to give a user permission to edit the document. Instead i get this error the whole time:{"ConnectorException":"Status code=BadRequest, Message='ValidationFailure: Account does not have permission to send to Editor recipient type.'"} I have also enabled the reciepents to edit in the advenced settings.Even when im trying to make a envelop manual. And i'm turning in advanced settings the edit option on. I cannot give the permission to edit a document.    

Have Business Pro.I need more envelopes than the 100 allotted.It seems to purchase more, it adds another seat (user).The seat seems to require a different email.How can I get more envelopes for my current user email?

I have a document I need to sign but I have not received the code via phone all to access it. I have tried multiple times and even used the alternate method and still no success. How do I get access to sign this necessary document? 

Do you experience that, when sending an envelope with many templates to 1 recipient that requires a signature first from me and then from them, that multiple recipient boxes pop up ie. more recipients with each template added? If so, how do you prevent this from happening so that there is just you and the one recipient? 

Everytime I click on "review Documents" I get this error message "Envelope or Account Activation not found" What do I need to do to clear this message so I can try to see the document.

Hi, I was wondering if anyone could help me. I have a free DocuSign account set up and I was just about to send a contract to be signed by the recipient, however, It has come up on my account that I’ve reached my envelope limit. This does not make sense as it says online “if you're collecting signatures, you can only send three documents with a free DocuSign account” However, I’ve sent way over three documents through out this year and last year, so I don’t understand why I didn’t get this exceeding limit before? I’ve sent more than three before. 

When I login on my phone, it asks for a Verification code. once i input that, the app locks up.  Also when i try to login on my computer, it says ‘unable to login’ ask for support..Anybody else have these login issues? & if so..what do i do?..i have uninstalled the app on my phone & reinstalled but no difference.  once i try to get support, it asks me to login..but lets remember..THATS THE PROBLEM IN THE FIRST PLACE..haha

Dear all, I have Admin rights at Account level. I know that DocuSign strongly recommend to have at least 2 administrator “If you have a paid account with two or more users, each time you log in, DocuSign verifies that you have more than one active full administrator on the account. If your account has only one full administrator, an information banner appears at the top of the page.”Based on our Sandbox environment I know that we can have more than 5 Admin.  Is it the same rules at Administration level ? Regards

Could you please clarify why DocuSign is limited to 25MB per signing folder?Is it possible to increase the usable volume?Thank you.

Is it possible to prevent users from deleting envelopes? A customer is asking as the admin of the account, and for audit purposes wants users to not have the ability to delete completed envelopes.  Thanks! 

Can parties sign a document and have their signatures released only at a later time?

Hello I am hoping someone can provide some guidance here. It is my first time posting on here so please let me know if there is any additional information I should provide to help clarify my question below. I am sending an envelope with three parties. Two signers and one person who will only receive a copy of the completed envelope. After the signers complete their signatures is there a way to set a limited time frame the person receiving the copy can view it? I just want the copy to be available/viewable for up to seven days after it has been signed.  I did not see a setting or function for this and deleting the envelope after 7 days manually seemed to still give the recipient of the copy access to view the document.  Thank you! 

Hello, I currently have an Organization that has 12 accounts. I would like to change the Default account for the organization. I did this before with ProServices help in DEMO, but I can’t find the directions in the DS documentation. Thank youJonathan

Doc won’t send - error message “Account does not have permission to set Allow Comments”. I never set “Allow Comments” nor can find where to turn them off 

MinimumRequired cannot be greater than number of grouped tabs that are either selected or non-locked on specified Document. GroupLabel: Checkbox Group c1c252aa-9411-40bc-b082-6c462b340071 what does this mean 

I'm trying to sign a document.. but i accidentally wrote my signature in the initials box.. how do i change that?

Hi, I am in the process of going live, having completed all necessary requirements. I have a production DocuSign account currently in a 30-day trial period. However, while attempting to transition from my developer account to the production account, I encountered an error. Could you please check the grammar in this statement? Select Production AccountSelect an eligible production account to manage this integration key.Information:These accounts don't support API integrations. Select a different production account to continue.Learn moreLearn more, opens in new window 

Hi I got a document to sign but i wasn’t logged in at the time.I have the details such as envelop ID etc. How can i add this document to my account for my records?I don’t see an obvious button to do so. The document was sent to a different email address that my DocuSign account currently uses.  Thanks

We want to use webhook to receive event from DocuSign. I want to know what plan include this feature. Starter or Advance or Intermediate (Developer API Plan)?

We are testing the delegation capabilities of DocuSign in our Demo account.  We are set up to delegate and are able to assign an active delegate.  The delegate never receives anything even when active.  Is the delegation function available in a Demo account?

I have 2 formula questions: I have travel meal allowance at $41.25 for the first and last day of travel.  I want my formula to add both days($82.50) if the leave date and return date are different, If the leave date and return date are the same then I want to see only $41.25 in the total.  How do I accomplish this?   Our in-between days meal allowance is $55.  This is my formula to add the $55 meal allowance.  (DateDiff( [Return Date] , [Departure Date] )- 1)* 55    I was testing my form.  I selected the leave date and return date as the same day.  That total came up to 82.50 on my first and last day formula and -$55 on my in-between day.  How do I fix this?  When the departure and return dates are different, the in-between date formula correctly calculates at $0.00.

I would like Group Checkboxes with validation to be treated as a required field for auto navigation.  We use “Navigate Required Fields” because we have many optional fields in our documents.  However, clicking on a check box does not then allow the signer to move forward by hitting the “next” button.  It just get stuck and they need to scroll past to the next field.

Can I just use 1 envelope without spending a ton to upgrade my plan to bulk send when I signed up to just have these 20 people sign one document?This is an approval page to reach 51% agreement. I don’t need 100% to sign, just enough to reach that threshold. The issue is I’m apparently unable to send these individually (they use 1 envelope each) and yet if I “add recipient” they then become part of the same document, which I do not want.So, again, how to send a single document for a single signature to 20 individuals who only sign their own document?

Once they view the agreement it automatically  sends them the file and they haven't signed it.

Hello All,The lawyers of the company must conduct a verification of incoming documents from the client before they are signed by business users. However, the lawyers cannot open these documents because they are not sent to them, but to those who have collaborated with the client. When attempting to open a document for verification from the notification email, the lawyer receives the following authentication error: "The login information provided does not match the account for this envelope. Please try again and login with the same email address where you received this envelope."Please advise me if you have any ideas on how a user-lawyer, without being the ultimate recipient of the documents, can open and verify them before they are signed by the business user?Thank you in advance!