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March 26, 2024
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email that verify a new device is sent to

  • March 26, 2024
  • 2 replies
  • 58 views

Is there a way to change the email that the "verify new device email” is sent to.  I'd like to keep my account email the same but change that email to a different one.  Thanks

    Best answer by Michael.Rave

    @Mkb112 

    No, you cannot send the email notification for “verify new device” to a different email address. It will always be sent to the email address of the account, which is required to be verified. Everything else would not make sense, as you cannot verify a specific email address by sending something to a different email address.

    2 replies

    Michael.Rave
    Docusign Employee
    Docusign Employee
    March 27, 2024

    @Mkb112 

    No, you cannot send the email notification for “verify new device” to a different email address. It will always be sent to the email address of the account, which is required to be verified. Everything else would not make sense, as you cannot verify a specific email address by sending something to a different email address.

    "Select as Best" below if you find my answer is a valid solution to your issue and mark it as resolved.
    Docusign Employee
    April 10, 2024

    Hi @Mkb112,

     

    I hope you are doing well.

     

    I would like to confirm if you were able to solve your issue by utilizing the solution that was suggested? 

     

    If so, please mark it as the best answer by clicking “Select as Best” to make it easier for other users to find

     

    Otherwise, feel free to let me know and I will gladly help you address the situation as soon as possible.

     

    Best regards,   

    Alejandro R. | DocuSign Community Moderator   

    "Select as Best" below if you find the answer a valid solution to your issue!