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GoodContractorDavidNewcomer

asked in eSignature

Field Values

How do you make field values disappear when typing begins?

412

8 months ago

Flipper_08Newcomer

asked in Web Forms

Add individual Redirect urls for each webform

Hi, new here and honestly just trying out DocuSign. Need to see if it would work for our global contract-signing process. Scenario:We have multiple contract templates (currencies, contract term, regional differences).I want to have a webform (and link) for each contract.In our subscription management system, we have the corresponding payment plans to each contract template. I want a signer of a certain webform (aka contract) to be redirected to the corresponding payment link.So essentially, we would have like 20 contracts (and their 20 webforms) which would send the signer to teh correct payment link after signature. is that possible? Thanks so much and brgdsPhilipp

sgarciavNew Voice

Hello all! I am a DocuSign administrator. A DocuSign user signed a document, but now some issues have come up and he requested that his signature be “unsigned” from the document until the issue is resolved. I have searched on how to do this and found some information, but does not coincide with what I am seeing onscreen. Am I able to revoke his signature from the document? If so, how? Thanks! Salvador

5233

8 months ago

dinaNewcomer

asked in Identify

"We are unable to find your name in the public information database so you can not access these documents"

"We are unable to find your name in the public information database so you can not access these documents"I got this message. What should I do?

ZakiaNewcomer

What does the code in the upper page means

303

8 months ago

Emad RadwanNew Voice

asked in eSignature

Text field validation

Is there a way to create a Text field that will automatically calculate “Date of Birth” to 18 years or above?

1962

8 months ago

neethujkpTroubleshooter

asked in eSignature

IDV EU Advanced with Liveness - Evidence Video

Does DocuSign provide the video of the identification process as part of Evidence? Where is video stored in the case of IDV Advanced with Liveness? For how many years this information will be stored.

322

8 months ago

pratikraj11Newcomer

asked in Salesforce

Conga composer Integration with DocuSign App Handler from send with DocuSign Button

I am trying to similar send with DocuSign button which we have created with DocuSign signature (Older Classic version) where we are composing and merging conga template and passing merged document to DocuSign. I am trying to achieve similar functionality on single click of the button on newer app, Any help is really appreciated.

2504

8 months ago

Libro SalgadoNewcomer

asked in eSignature

Not sure how the "specify recipients" option work

Hi, I´ve a particular situation that initially was not contemplated by the company in the platform´s workflow. The situation is the next: I have an envelope that contains a contract that needs to be signed by a company’s intern and two external recipients. The issue (or at least the confusing part) here is that we do not count with these two external emails, so what we thought could be a proper solution for this was to send the envelope to our client’s contact, which is someone in the administration department for their company, but she’s not one to sign anything within that envelope, we just need this person to forward the envelope to the 2 external recipients. Though the option “specify recipients” seems to be what suits best for this situation, the platform keeps displaying an error message saying “Account does not have permission to send to Agent recipient type” and that “There was an error saving one of your recipients. Please try again.”

2953

8 months ago

AngfNewcomer

asked in eSignature

envelope or account activation not found

How can I receive again the link with the doc to sign up? Did someone have this problem before?

1642

8 months ago

dberningerNewcomer

asked in eSignature

Reassigning envelopes by another Admin

We have three admins on our account. The other admins no longer can reassign my envelopes if I happen to be away from the office. This was allowed previous and we just realized they can no longer assign it each’s envelopes while I happened be away. I need them to be able to reassign my envelopes.

513

8 months ago

jmacinnisNewcomer

asked in eSignature

Request to "join your DocuSign account"

After 3 years of using Docusign, all of the sudden we are getting messages from random people across the organization that say they want to “join your DocuSign account” Does anyone know why this has started happening and how we get it to stop? Thanks

6252

8 months ago

Kanto003Newcomer

asked in Other

Hubspot and Docusign custom fields

Im trying to pull fields from my deal in Hubspot directly into a docusign envelope. I know there is some integration and trying to create a custom one, but can’t find the missing piece.

2114

8 months ago

SimonHNewcomer

asked in eSignature

Applying a template and have it add a disclaimer document to my envelope

I have an existing template which is applied when we upload contracts to DocuSign via our contract management system. The template recognises the type of contract and places the signature blocks where they need to be.Is there a way to have that template (which is applied to a document loaded into DocuSign) attach a document to the envelope when the template is applied? For example, we want a cover letter / disclaimer to be attached to every Contract that is issued via DocuSign.

342

8 months ago

jmleeLCBNewcomer

asked in eSignature

Having 21 CFR Part 11 compliant account

My company provide me with Business Pro account, which seems that it is not compliant with the part 11. What is the account plan name that is compliant with the part 11, and what is a annual fee for it. In addition, although my company’s plan is the Business Pro, can an individual upgrade the account to be compliant with the part 11?Thank you for your quick response!

belabelaNewcomer

Hi,is it possible to define two signers as alternative signers, i.e. the envelope gets closed when one of them signs? The use case is if the document is signed by one of two authorized signatories the document becomes valid. Sometimes it is not clear who of the authorized signatories will be the one to sign it ahead of sending the doc. Thanks

1782

8 months ago

sfernandezNewcomer

asked in eSignature

How can I tell who voided an envelope?

How can I tell who voided an envelope or how the envelope got voided?

601

8 months ago

RaghubirNewcomer

asked in eSignature

Docusign initiation based on due date mentioned in Excel sheet

I have contract renewal data maintained in Excel sheet and looking to automate the contract renewal process where as per due date DocuSign initiation process should automatically gets triggered for signers signature.

angel2024Newcomer

This provides intended behavior but when I try put the checkbox trigger over French and set english unchecked it does not work the same way and hides the intended functionaliy

502

8 months ago

AngelaBNewcomer

asked in eSignature

Bulk List Column Formats for Custom Language and Email Settings

I’ve added a column with the language code but I’ve an error. I added:Employee:: Language https://support.docusign.com/s/document-item?language=en_US&bundleId=wtn1643071711000&topicId=ple1578456379646.html&_LANG=enus Could you please share an example?Thanks

525

8 months ago

MDANewcomer

asked in eSignature

Unable to pass verification with Ukrainian passport issued in Dec 2022

I’m unable to finish document signing, because ID verification is not successful.According to IDNow (the verification provider), DocuSign doesn’t accept my new passport issued in Dec 2022. And the reason is that it is somewhat new version of passport, which can not be accepted by DocuSign for verification.Could you please provide the way to sign the document.

1771

8 months ago

CatNewcomer

asked in eSignature

Sending attachments so receiver can use in its original format

Hi, Is there a way to send a word document as an attachment and remain or be opened in that format? Along with sending documents to sign, I want the receiver to be able use attachment to copy the text to insert onto their own company letterhead as well as add in a couple of other details. Need to make it as simple as possible and can’t assume everyone has Adobe Acrobat to convert from PDF to word format.Thanks

Miho.AbeNewcomer

Hi,The envelop I sent to others to sign has been missing one last signature. I tried to re-send it to the last signee, but the envelop no longer comes up in ‘Waiting for others’ or anywhere else. But if I click the ‘Review Document’ button included in the DocuSign notification email titled ‘ xxxxxxx reviewed Contract XZY’, I could see the document. What could be the issue and how can I locate my missing envelope? Thank you,Miho

1002

8 months ago

MargieNewcomer

asked in eSignature

recent envelopes not showing in inbox

One of our users cannot see any envelopes in the inbox after January of this year. I have tried the usual remedies, but those have not worked.

262

8 months ago

Frank vSNewcomer

asked in eSignature

Adding text to the signature

L.S.,I have added a text to a specific signature (upon the request of that signatory) after all other signatories had already signed the docusign request. When having resent the amended request, and downloading the document, the text does not appear on the document (at that moment the reipient has not yet signed the document). For that reason it is difficult to check whether the recipient indeed sees the text when opening the request. Would be great if somebody could advise whether this is indeed correct or whether I miss something

542

8 months ago

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