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Hello, after I sent out the documents, one of the receivers told me that he didn’t receive it, after checking, I sent the envelope to the wrong email address… and another receiver already e-sign the document, how could I correct/revise the wrong email?

I am using eSignature API with the C# SDK, working in developer/test mode. I have everything working really well, except for my Connect webhook isn’t getting event notifications. I have a working endpoint which tests well using CURL and a mock SIM payload. And the Admin Connect logs show ‘Success’ for every event. But my callback listener nor the server register any incoming requests. In my code I create a list of Envelope events and later add them to the Envelope object’s EventNotifications list object.List<EnvelopeEvent> envelopeEvents = new List<EnvelopeEvent> {    new(){ EnvelopeEventStatusCode = "Sent"},    new(){ EnvelopeEventStatusCode = "Delivered"},    new(){ EnvelopeEventStatusCode = "Completed", IncludeDocuments="true"},    new(){ EnvelopeEventStatusCode = "Declined"}};envDef.EventNotifications = new List<EventNotification> {    new EventNotification("SIM", EnvelopeEvents: envelopeEvents, RecipientEvents: recipientEvents )};I am able to sign my PDF forms an

Hello,  I’ve a couple of merge / sender fields created on the template.I want to show radio buttons to the recipient if one of the merge field value is true, else hide the radio button from the user.How to achieve this ?Conditional fields is not serving the purpose.TIA!Regards,Mehul Shah

Completed envelop still shows in progress on all pages how do I fix this issue

I would like to send a document to two different people, either one of which can sign.  As far as I can tell, the Signing Groups feature will not work for this because the signers are not internal signers - they are clients.  It seems Singing Groups is only for internal signers.  I tried to set up a Signing Group (I am an administrator), but the only people it allowed me to add were internal people.  Is this correct or did I do something wrong?  Thanks,Teri

I have envelopes created through an integration with a legal management system that have the status "sent." With an administrator profile, can I view these envelopes or see who sent them? In the exported report, "multiples" appears.

Hi, I have a problem with EU qualified signature.after adding the document the system goes through all the steps but at the end it informs that:  We cannot use this certificateThe certificate was revoked.  my signature: Issuer: COPE SZAFIR - KwalifikowanySerial: xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxExpires: 2027.03.10 so it is valid. I will add that previously everything worked properly. However, my signature expired and I made a new one. This new one in other systems works correctly only not in DOCUSIGN. Piotr. 

I am the company contract administrator, and I need to be notified when every envelope is fully executed/completed within the company account. How do I set myself as a copy recipient by default? Is it possible?

Dear Community,n addition to the sender's name, our company and address and the sender's job title should be displayed in the sender email. So far you can only see the name and e-mail address. Is this possible and if so, where can I find the corresponding setting in the backend?Best regards,Katrin

I recently started a new job, where Docusign is used frequently and we have a corporate account. I created a Docusign account using my work email address, thinking the email domain would automatically get me into the company’s plan, but it didn’t; I just got a regular free account, with no access to edit (or even see) envelopes etc. Turns out I have to have an invitation to join under the company’s plan.I deleted the account I had created and our admin sent me the invitation. However, after waiting the two days for my old account to be deleted, I still can’t sign in with the invitation I received; Docusign thinks I want to reactivate the free account I had previously under this email address.Does anyone know how I can completely erase my old account in order to use the invitation from my company?Thanks in advance!

MorningIs there a method for adding links to guidance documents on the DocuSign landing page to assist internal users when creating envelopes? These links would allow specific teams to access a set of signing instructions. Many thanks for viewing.Kenneth

Our B2B software has an embedded e-Signature integration with DocuSign where we allow our software users to create envelopes and tag recipient fields for other software users.  Our integration utilizes a “system user” who authenticates to the customer’s DocuSign account and all subsequent envelopes are created and signed on behalf of that system user. For the error message: Account lacks sufficient permissions.  In-session permission required when specifying a captive recipient.the customer’s system user has the “DS Admin” permissions profile.  I welcome any ideas where the client’s DocuSign Admin can go to enable a “in-session permission”?

I have created a application in developer account and verified it after making 20 API calls. I am using JWT authentication. After that I logged in to my production account and granted access again using https://account.docusign.com/oauth/auth?response_type=code&scope=signature%20impersonation&client_id=<YOUR_CLIENT_ID>&redirect_uri=<MY_REDIRECT_URL>.I also updated the UserId and API Account ID. Now when I am trying to send document to sign using my application, I get error {"Error while requesting server, received a non successful HTTP code with response Body: {\"error\":\"consent_required\"}"}How can I resolve this issue? Will I get this error of I don’t have plan with API Access?

Hello Community,Signatories without a DocuSign account have forgotten an important prefix when signing for the very first time. So they added this prefix in front of their name the second time they signed the document. On the third document, they are again offered the first signature without the prefix and have to change it again. Why doesn't DocuSign save the last signature used?

Hi Partner Team,We are a DocuSign SI Partner with extensive experience in implementing and integrating DocuSign solutions across various industries and complex project environments. Through these projects, we have gained valuable insights and best practices, which have greatly enriched our understanding of DocuSign's capabilities. We have also been deeply inspired by the articles shared by DocuSign Blog authors, such as Larry Kluger.We are eager to contribute to the DocuSign Blog by sharing our own experiences and learnings. We believe these insights could help others overcome challenges and implement DocuSign solutions more effectively.Could you kindly guide us on the process of becoming a DocuSign Blog Author? We believe that sharing practical experiences from an SI Partner's perspective could provide valuable insights to the broader DocuSign customer.Thank you in advance for any advice or guidance you can provide! Best regards, FreeLink/甫连信息🌍 DocuSign Partner | Partner Profile🏆 Do

Dear all, Is it possible to change the format of the email message ? (bold, colors,..) Thank you  

Hi all-Thanks for the advice in advance !!I have created a template from a word document. I added in the merge fields and it looks good and is pulling in good for the create page. I've also added signature and title blocks at the bottom. On the create page everything looks fine and is spaced correctly. When I go to the preview and or generate in salesforce, the bottom pieces are all jumbled together with no spacing for the signature blocks. How do I make sure create looks the same as preview and generate? There's clearly something I missed or something is broken. Thank you.#Frustrated 

I need to speak with support regarding double billing. Could you provide the link to request a callback? Please!!

A document was sent to my manager to sign, and I am a reviewer. How do I know if any of the documents in the envelope have been modified in any way since I viewed it?

I am setting up a document template that will be signed in person by a number of employees (with role titled Driver) under the supervision of a host. I would like to add dropdown fields and checkbox fields under the Driver role, for each to select a number of options as they sign, in person. However when I add these fields using the template editor and preview the document as the Driver role, the fields disappear from the document.If I change the Driver role to be a remote signer, the fields appear in the document, but not when done as ‘in-person’. Is this a known issue or limiation?For reference I am using the new editor, not the classic, as I wish to use the conditional elements feature with the dropdowns I am trying to add.

Dear DocuSign Support Team,I am writing to request the immediate cancellation of my DocuSign subscription and auto-renewal. My account was set to renew annually on March 2nd, but this year, I noticed that my credit card payment did not go through. Since I no longer need DocuSign’s services, I attempted to cancel the renewal through my account settings. However, the system only indicates that my subscription will be canceled on March 2, 2026, which is not what I want.I need to ensure that my account is fully canceled immediately and that I will not be charged for another year. Additionally, I have been unable to find a support contact or phone number to resolve this issue. Please confirm the cancellation and ensure that I will not be billed.Looking forward to your prompt response.Best regards,Sean

Is there any way to set the localhost in the “URL to Publish” section? I need to test my localhost url and looks like its not possible. Do you recommend any tool to create a fix url  temporary while I’m running my test ? I read about ngrok for example but I’m not sure if its secure.

The signers of a document I need signed by 5 people have not received it. They contacted me because they hadn’t seen it. I sent it on February 28. I re-sent it two hours ago - they still have not received it. What is the problem and how can I get this fixed ASAP. Time is of the essence. Thank you.

We have several envelope templates with merged fields in the DocuSign email alert. For example, the subject line for the email alert is: Please Sign: {signer email address}. We use a PowerForm with each of these templates.We created the templates and PowerForms in 2022. In September 2024, I noticed that the merged fields were not appearing in the email subject when the template was initiated via PowerForm. I submitted a support ticket (case # ********) and after several weeks, this was their response:We have explored several workarounds to meet your needs, but unfortunately, the existing behavior of Docusign with power forms does not allow for the intended functionality. While the merge field works seamlessly for standard envelope sends, it seems we have hit a roadblock with the power form setup.They suggested I post to this forum so developers could use as a “new feature” idea. However, it’s not a new feature; it used to work. Also, there are DocuSign “how to” articles on this very to

I would like to use a generic template then add a different page for each recipient I need to sign. Can this be done?