Solved

HiCan I use the bulk send feature to send a document to a list of recipients and also personalise it like you would using mail merge, e.g. Dear <title> <surname>?Thanks. Kenenth

xx

I currently have a Business Pro account and am planning on downgrading to the free account before my membership renews. However, I have a lot of documents that I’ve sent and I’m wondering if I’ll lose access to them when I downgrade? Or will I still have access to those? Thanks!

Hi, why is the attachment field not appearing in my standard field in DocuSign?

Hi everyone. I'm using a Powerform as an attendance sheet and I can't close it to have all the signatures on the template. I've created a template for people to sign and I thought I could download the template with the signatures at the end, but I can only download a csv document.Is it possible to download just a document with the signatures or isn't it possible at all? I remember that it could be possible (at least trying to print it - but I can only print one envelope at a time)  Thank you! 

I have the same email for 2 accounts. One is a personal account and the other a company account. Documentation says I should be able to swap between accounts, but I do not have this option.I am struggling to get any meaningful support on this. The bot is not helpful and no advisors are ever available to talk to. I can’t find an email address to send to either.Any suggestions for how to find a contact to try and get this resolved.

Hi, My recipient has already signed in Docusign before so when she gets the email and tries to sign, it shows the old signature.  That signature is wrong, however, and she needs to change it.  She doesn’t know how and i’m not sure if she has a Docusign account to go and change.  I’m hoping she can change it in the email that Docusign sends her.  Otherwise, i have to drive to her house to have the original document signed with the correct signature.  How can she change it?  Thank you!! Barry

HI all,I have a docusign template with 4 attachmentsForm with docusign fields to agree on a proposal. Proposal (which is added during the signing process). T&C (fixed in the template) DPA (fixed in the template)I want to see the DPA and T&C at the end of the docusign template. But I only can set the T&C as supplement. I also want to set the DPA as a supplement. But the DPA also has signing fields.The proposal should be visible after the Form with Docusign fields.Does someone has a solution for this?

Hi, we have adopted DocuSign by integrating it into our SharePoint document management system. By starting the signing of a document (for example a transmission note) I need to attach the accompanying documentation. How do I upload documents from SharePoint? It seems that it is only possible to draw from the computer's local resources or from OneDrive. It would be crazy if you had to download documents locally from SharePoint and then upload them to DocuSign. Right? 

When i try to sign a document received by email i try to sign but it shows me the attached error.Can’t find your certificates 

Last year when I was using DocuSign to verify signatures in Jotforms, I only used a couple envelopes.Now, each person is using an envelope.How do I setup Docusign to allow 100, or max number, of signature verification before using an envelope.I do not know until they are used, who will be using them. Dave

In my company only a limited number of personel has a Docu Sign account. These people send the  documents to all coworkers who need to sign.Is it possible that they can send documents without actually seeing the document (because it contains private data of a colleague)? e.g. by giving the corresponding group leader the right to send the document

Hello, I would like to design my Docusign account in order to automaticaly resend every day uncompleted envelopes to the people who have not signed yet the envelopes.

We are being acquired by a larger company that has DocuSign as well and would like to move/port over our existing account and users into their organization so that it is a seem less transition for employees and customers. We currently use API and Brand features and would like to maintain all of the same settings, IDs, etc. in our own account environment under that organization. Is this possible and if so how?Are there enhanced plan features we’ll need to consider or potentially add?

I received an email that an envelope has expired and is now voided. I have no idea what envelope is now voided. I searched by voided and by one of the recipients names nothing. I use templates and send over 400 a year so the subject line search isn’t helping. I received the email today and there are not voided envelopes with today’s date on them.

My team member created and sent the envelope and even though I am the administrator I can’t resend to the person we are waiting on. The option is not available to me in the drop down for actions on ones that she sent, and it is an option on ones I have sent.

I have two accounts (seats) to choose from when I log into DocuSign.  One is a personal DocuSign account and the other is my business account that is tied to my single signon account with the University.  Since both appear, many times the users choose my personal account instead of the corporate account to send for my signature.  I would like to cancel the personal one so it does not appear as a choice.  How do I do that?  I am willing to cancel the personal account if that is what is needed but I don’t see an option to do so.  Need Help!

Looking to center align text boxes, is this possible?

Hello,The sender can specify that a recipient must authenticate for each envelope sent from this account.Where can the sender specify this? I can't find anything when I upload a document and specify the recipients.Thank you.

Hi, I'm new here. So there's a checkbox option in my document and that the signer can only choose 1 from the options. Whenever I set the validation to "select at least" then 1, whenever I try to sign, I can tick all checkboxes. What should I do? Thank you.

is there a way you can create a templet to download and sign offline in person?

I had docusign an a realtor with Century 21.  I am now at Long & Foster.  I have docusign here as well, but I need access to my old files from Century 21.How can I make that happen? 

A signer to the document did not fill out a page before signing and the required details were put in a comment.   The next signer stated that after he signed, he got a message that said “certifies that i reviewed and consider above comment to be the information/content requested by pg 6.”    Once the document is fully executed do these comments become a part of the document forever and are viewable and printable after you download the document?   If not, then I will need to start over with a new envelope.

Error while requesting server, received a non successful HTTP code with response Body: {"error":"invalid_grant","error_description":"user_not_found"} getting in preproduction

Hi all, After my company joining the corporate plan of Docusign, I believe all Docusign envelop sent to each corporate email address of my team members should be received by and appeared under their own Docusign account registered with their corporate email address. However, some of my team members received Docusign envelop separated from the registered Docusign account even the envelop is sent to their registered corporate email address. Is there any reason for the above issue and is there a way to resolve this issue going forward? Thank you! Best regards,Lydia