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501 Topics
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Community Admin
Docusign CommunityCommunity Admin
published in Docusign App Center
Docusign App Center: Enable Applications to Extend your Agreement Workflows

This new guide describes the Docusign App Center, a place to discover and install partner applications that extend Docusign product capabilities. With the App Center, customers can customize and extend their agreement processes by connecting the apps and tools they need, right from within Docusign. Click the link below to see the new user guide! https://support.docusign.com/s/document-item?bundleId=ous1698169987748&topicId=ijy1698170251179.html

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Community Admin
O
Newcomer
ONNYNewcomer
asked in Docusign Admin
UNVOIDING a Folder

Hi there ! I see that a folder has been voided because time expired .. is there any way of un-voiding the folder ? TYIA for youor help.

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O
Newcomer
A
Newcomer
Amy HNewcomer
asked in Docusign Admin
Formatting Text dropdowns are no longer working

The dropdowns for Formatting Text are no longer working. This just started this morning. Any suggestions? Thank you.

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A
Newcomer
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Newcomer
GalatasarayNewcomer
asked in Docusign Admin
How can I put a signature on multiple pages with 1 action?

How can I put a signature on multiple pages with 1 action? Namely, I have to have 150 pages signed.

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G
Newcomer
S
Newcomer
shchoNewcomer
asked in Docusign Admin
When I try to click "Request 1:1 Guidance", I get an "Unable to log in" message.

I’ve been experiencing some issues during the onboarding process, so I previously reached out to onboardingreadiness@docusign.com for assistance. When I try to click "Request 1:1 Guidance", I get an "Unable to log in" message. As we are currently using a Success Pack, I was hoping to receive more timely support.

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Community Moderator
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Newcomer
SpiralenNewcomer
asked in Docusign Admin
help regarding DocuSign reporting behavior when using Power Automate.

I’m sending envelopes through Power Automate using the Microsoft DocuSign Connector. The connection uses a dedicated technical user, which has full Account Administrator permissions in DocuSign. I’m logged in to DocuSign with this exact account and trying to view sent/storned/completed envelopes via the Reports section — both in My Reports and the Administrator Dashboard. However, no envelopes are showing up, even though I can confirm they’re being successfully sent and exist in the system. Filters are cleared, correct environment is used (production, not demo), and the connection setup works correctly. Has anyone seen this before? Could this be due to specific report visibility settings, connector behavior, or known limitations of the Microsoft Power Automate integration? Any advice or direction is appreciated — thanks!

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Community Moderator
M
Newcomer
melVNewcomer
asked in Docusign Admin
Contact number for Support in Australia

Hi Docusign Community, There has been an ongoing issue with my account and I need to discuss this with someone. The 1800 255 982 number for support in Australia no longer works and my account wont allow me to ‘open a case’. Any help would be appreciated. Thanks

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Community Moderator
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Newcomer
Primera Property ManagementNewcomer
asked in Docusign Admin
Can't find a DocuSign Form (envelope). From a already sign tenant.

I’m trying to find a Docusign form from a tenant, I can’t. The tenant said she sign it. But why can I not see it??

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M
Digital Collaborator
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Newcomer
MuriloGoncalvesNewcomer
asked in Docusign Admin
Error in response signature validation during SSO

What error do I receive? Something went wrongThe response signature failed cryptographic validation What have I done so far? Domain claim completed IDP configuration completed Issuer URL Login URL in IDP Metadata URL from IDP Attribute mapping (in the following order) givenname -> DisplayName surname -> DisplayName emailaddress -> Email Addition of IDP public certificate Algorithm: RS256 (4096 bits) (20 years expiration) Type: X509 Additional Information: I tested on a development account where I created an org and connected it to a staging environment. I tested in the production environment alongside the current IDP that is configured. In both environments, I received the same error message. The domain claim was made for both environments, which share the same domain but have different subdomains. I did not find any mention of this issue in the documentation. What I thought might have happened is some kind of incompatibility between the IDP requirements and the SP.Another hypothesis i

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Community Moderator
J
Newcomer
jparsonsNewcomer
asked in Docusign Navigator
Is there a report in Docusign that shows all Navigator jobs or progress?

Good Day, Does anyone know if there is an out of the box function or feature in eSignature Navigator to pull reports for Navigator activities all in 1 from the ‘Monitor All Jobs’ page? It would be very helpful to be able to go to eSignature Admin page and go to Audit logs, or bulk actions and export the Navigator jobs activity in 1 csv. Thank you

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Community Moderator
C
Newcomer
CdReesNewcomer
asked in Docusign Admin
Why not make it simple

I am shocked that Docusign doesn’t have a check mark option that is more simple. When selecting the check box that can be dragged it shows a check mark in it that is removed once the box is placed. Please provide an actual check that I can drag to where I need it. You are making it much to difficult!! I would also just like to ask a question instead of having to create a post. i want Docusign to answer and solve my question when I need help.

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M
Community Moderator
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Newcomer
SatyaprakashNewcomer
asked in Docusign Admin
error while sending for Signature Correlation ID ICIDU2781 Error Code DOC000630 Error Details An error occurred while processing the electronic signature. Contact your system administrator.

Unable to send for Signature while sending for signature it throwing an error like Correlation ID ICIDU2781 Error Code DOC000630 Error Details An error occurred while processing the electronic signature. Contact your system administrator. We have verified the configuration in DocuSign and it looks to be good. Login as Admin and verify no setting missing at dousing, also, we have verified at our end no change still unable to identify the cause. Please do provide your input on this.

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Community Moderator
W
Newcomer
whatprivacyNewcomer
asked in Data Verification
Where doesDocusign gets its verification data?

I just failed a verification and one of the questions was “who have you been associated with?” and a bunch of names to choose from. Am I supposed to remember everyone’s name in my life? Where can I see and correct the data used for this? I had a mail fraud case years ago, so I have no idea how extensive that problem might be. This is irritating, and then just reading a few posts here, it’s actually infuriating. I get why people hate technology - it’s run by corporations that have no clue what they’re doing, and we’re all just handing our data to them without consent. It’s so frustrating.

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Community Moderator
C
Docusign Employee
Community UserLegacy User
asked in Docusign Admin
Report on Last Login / Login Source for my organization's Users

My organization uses DocuSign for Salesforce, and we're trying to track adoption, including from which system users more frequently generate/send envelopes. Is there any way to report on this in the DocuSign portal? I found this question, marked closed, but I didn't see any resolution: https://support.docusign.com/s/question/0D51W000069k6LoSAI/last-login-user-audit

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R
Newcomer
M
Newcomer
Mr.rahulNewcomer
asked in Docusign Admin
Hey, can you help me figure out what kind of account this is

Can you help me identify what type of account this is and guide me on how to recreate it?

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Vinicius.Rodrigues
Docusign Employee
F
Newcomer
fvreb-wwbNewcomer
asked in Docusign Admin
Claim Paid Accounts for Domain

Hi, I am looking to reclaim and close old accounts associated with the claimed domain of our organization account. However, they are all paid accounts and cannot be closed. How can I claim these accounts when the original owners are no longer part of the organization and their emails don't exist anymore? Thank you.

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F
Newcomer
T
Newcomer
THPGNewcomer
asked in Docusign Admin
Problem with DocuSign Entra Provisioning (Not JIT)

Hi all, We have configured a DocuSign Enterprise App in Entra. SSO is already working but now I have tried to configure the provisioning and here I am facing a problem. The problem is the switch expression that is needed to assign the correct permission profile to the DocuSign users. In the first step we configured for 2 of the groups a role in the App registration. Then we assigned this role to the groups Now its the step where we have a problem. If we open the expression build and copy the expression from the official guide we always get a NULL as output. The user that we are using for the test is assigned to Entra group Advanced so there should be a result shown. The role Advanced is enabled and the value is set to “Advanced” and this is what we are using in the expression. Switch(SingleAppRoleAssignment([appRoleAssignments]), "XXXXXX", "Advanced", "YYYYYY") We also set the scope for provisioning to “Sync only assigned users and groups. Does anyone have an idea what the problem is a

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Community Moderator
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Newcomer
Poemy XueNewcomer
asked in Docusign Admin
Cannot Locate "Custody Transfer" under a Standard Account

Hi, we have the Standard account, which should include the Custody Transfer function. However, I cannot locate this function on the Admin section.

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M
Community Moderator
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Newcomer
pf_LuluNewcomer
asked in Docusign Admin
DocuSign branding feature is locked

I’ve purchased the standard plan from the website—does that mean the branding function is also unavailable?

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Community Moderator
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Newcomer
Mr.rahulNewcomer
asked in Docusign Admin
How to set up a Organization account

I'm trying to set up an Organization Account within my DocuSign Developer Account, but I'm unable to locate the option in the UI. Could you provide a step-by-step guide or point me to the right section in the admin settings?

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Community Moderator
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Newcomer
PiragibeNewcomer
asked in Docusign Admin
Report pending signatures

I am an administrator and need a report showing all sign pending envelopes of the company, not only those I am in the workflow. I must also know which user the worklfow is at and since when (date/hour).

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Pawan Gangwani
Frequent Contributor
R
Newcomer
rfransixNewcomer
asked in Docusign Admin
Something went wrong.. The response signature failed cryptographic validation

Something went wrong. The response signature failed cryptographic validation. We have downloaded the metadata xml from the url in our organization. I was able to extract the authN verification and encryption (the same docusign cert) and set them correctly in our sso idp provider connection. The signer cert has been uploaded to the docusign organization configuration/certificates; and set correctly on the idp. How do we get to the docusign logs for our organization to see what is the issue? Instead of guessing with attributes, formats, certificates, urls/uri’s. Thanks for looking.

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Community Moderator
L
Newcomer
Lease a BikeNewcomer
asked in Docusign Admin
Unable to correct envelopes

Since two weeks I get the following message when I want to correct an envelope: 'The envelope was sent wihtout digital signature. The signature type cannot be corrected'. I then have to invalidate the envelope and send a copy.... I have never had this and have not tinkered with my settings. Where does this message come from and how do I turn it off?

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M
Community Moderator
S
Newcomer
stocktonbartNewcomer
asked in Docusign Admin
Cancelled my account, yet still got billed & can't open a case

I need to know how to reach a human to refund the auto-renewal I was charged on March 6 even though I cancelled my account more than 30 days before renewal. Since I cancelled and got moved to an unpaid plan, I can’t open a case. Nor can I chat with a human online.

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Community Moderator
M
Newcomer
MalanterNewcomer
asked in Docusign Admin
Cost per person

For a Business pro account, How is the cost broke down? Is it 480 per year per user? 480 per year for the company? If it is per company there a specific amount of users allotted?

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M
Community Moderator

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