Platform Services

I have exact duplicate documents because we’d already been using Docusign to execute business contracts; then we performed a data dump of all Google drive records when we signed up for Navigator.  We’d like to delete one of the duplicate records.

Hello all the question is what is the exact expiration period oor those who use the Identity Wallet (especially for EU Qualified Electronic Signatures).I mean today a third party is registered succesfully with passports and evertyhing,until when he can sign documents and whaen can I find this data foe each third party?Kind Regards grigoris 

I am working in Navigator’s sandbox environment and have signed several test envelopes with documents embedded in each of them. I believe those signed documents will appear in the agreements list, but there is no agreements to show. I have admin permissions and can see all agreements in Navigator.Please advise. Thanks!

Dear Team,Just would like to know if we can export active user list with created date, status, email, last login date etc information by admin?Best Regards,Tom

I created several Document Custom Fields in the DocuSign in order to use them in one of my templates.Such as Document Custom Fields:Contact Email Contact Name Contact Telephone NoAfter creating those fields, then I set up a template and upload a envelop word file. I wanted to insert/place those document custom fields in the document, they do not appear in the sender’s filed drop down list.

Hello,Our users can’t login to Docusign for over two weeks because the SSO certificate from IdP Azure expired.To my knowledge we have ‘require all users to log in via SSO” policy in place, and bouncing of walls. We’ve already went thorough domain verification (DNS records & GUID) and there’s no further communication from Support.How can we resolve this problem? We need our service back.Thanks,HicITDS 

What does this mean? "Each recipient must have an authentication type specified." I have never had this come up before. How do I get rid of it?

I got a document that needs signing but when I go to download Docusign it says it cannot install it due to an old version. I have tried to uninstall Docusign but it is not in my apps. I looked in the app data for any Docusign data and did not find any. How can I install it?

You want authorised users (those who can view a specific agreement set) to be able to assign that agreement set to agreements they have completed, without enabling the “View All Agreement Sets” setting.Currently, enabling “View All Agreement Sets” allows assignment, but it also exposes agreement sets that the user should not be authorised to view.

Hello,I’m working on establishing a connection between the monitor and Splunk, and I keep receiving the following error message: “Could not parse the provided public key.”I’ve checked the public key several times, and it appears to be correct. Do you have any idea what might be causing this issue?  Best regards,Emad

I have a 3 page template I am am trying to make page 3 to be page one, How can I change the page order of a template? 

I updated the values in the Envelope Custom field and selected Yes to updating the templates that have this field, however not all envelopes were updated.  What can I do to update those templates which did not get updated?

I accidentally deleted a template instead of using the REPLACE option.  How can I correct my mistake?  The end users cannot type information into the new request form I uploaded.Sandy

Hi, I created a paid DocuSign account for myself as I urgently need a QES siganture. I added this type of signature, but I have problem with proceeding in the ‘Identity Verification’ section. It looks like it’s used to ask a person I ask for signing to identify themselves, but it doesn’t work anyway; I keep having an error. How do I authenticate myself? I will not be asking anyone for signing now? I just need to have the QES signature active for myself. I will be really thankful for your help. Best regards,Maria

We have a complex process for CE certification of our machines. This process requires numerous signatures from employees, sometimes the same employees signing multiple times at different times. Unfortunately, we've now reached the limit of 200 rules. If DocuSign could increase the number of rules allowed, it would be a huge help. As it stands, we'll constantly have to delete rules to stay below the 200 limit.

I have been trying to add this as an idea but I keep getting a “page not found” banner. When doing a bulk “transfer envelopes now” it would be very helpful to see who the original owner of the envelop was in addition to who they were transferred to using the Action button

My credit card got charged $120 on Oct 25 but my DocuSign account is free through DocuSign for Realtors.  How to I get rid of this charge and the second account?  There does not seem to be a way to call, email or write to DocuSign. Rhonda Berg 

Looking for a way to set up signature tag specifically, to always be on the same line of the document used with template. We noticed the tag is not on the same line all the time, and the issue seems to be the size of the document.I know we can let users move the tags before sending the initial envelope but looking for another way so the users don’t have to adjust the tags. How are others working around this? Thank you. 

Hello, My company signed an agreement in July, paid in August and it is now December and we still have not been given access to an account. We flagged issues back in August and there have been MANY MANY emails and calls about it and I keep being reassured that DocuSign are fixing the issue (a huge DocuSign error and breach of GDPR) where they linked our contract and payment to an incorrect/different company yet it is still not resolved. It is taking so much of my time to deal with that I feel like I should be sending an invoice to DocuSign for the time I have spent trying to fix your mistakes and also the time I am loosing by having to go through a wet ink signing process as after five months we still have no electronic signing system. I am told by person #1 that person #2 will contact me, then person # 2 says it is person #1 who will contact me.I also emailed the general support ticket I had and got an automated message to say my tic

In summary, Data Verification will allow you to confirm whether or not data entered into the verification field exists and is in the correct format, but does not confirm that the verified data is associated with the field owner. There are many enhancements to Docusign’s core eSignature program now that Intelligent Agreement Management (IAM) has gone live. One of these features, available to all IAM applications, is Data Verification. This feature allows you to request specific biographic information from a recipient, and Docusign will compare this information against a third-party database to verify that the data entered is accurate. It does this in real time, allowing fo

I would like to print out a copy of the E-Sign Act Disclosure in Docusign for Compliance Department review. I am in the Legal Requirement portal where I have selected the preferences, but I do not know how to view a copy of how the Disclosure appears to ensure it meets our regulatory guidelines.Thank you