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Normally, the start screen should show Action required, Pending (other), Expires soon, Completed
This is not visible on the home screen of a colleague. How can I customize the start screen?
Thank you.
Solved
Home Screen
+2- Newcomer
Best answer by nathaly.monge
Hello
Thank you for reaching back.
Can you provide a screenshot of what they are seeing? Also, can you have them perform the following basic troubleshooting to discard those options:
- Clear cache/cookies
- Try a different browser(s)
- Try an Incognito window
- Try a different device
- Try a different Internet network, such as on a mobile device using data with Wi-Fi disabled.
- Try using a VPN, or if you are on one already, disconnect from the VPN and try again.
Let us know if you need further assistance with this.
Best regards,
Nathaly | Docusign Community Moderator
"Select as Best" below if you find the answer a valid solution to your issue!
- Community Moderator
Hello
Welcome to the Docusign Community and thank you for posting your concerns!
I can see the screenshot you provided, however, is it to show what it is supposed to look like or is that the only thing your colleague can see? My apologies for the question but I’m not quite understanding.
Let us know if you need further assistance with this.
Best regards,
Nathaly | Docusign Community Moderator
"Select as Best" below if you find the answer a valid solution to your issue!
+2- Newcomer
Hello,
The screenshot shows what the colleague wants to see. Unfortunately, this is not the case for him. He wants an overview of “Action required”, “Pending (other)”, “Expires soon” and “Completed” on the start page. None of this is displayed for him. How can he get this overview?
Thank you.
Best regards.
Mario
- Community Moderator
- Answer
Hello
Thank you for reaching back.
Can you provide a screenshot of what they are seeing? Also, can you have them perform the following basic troubleshooting to discard those options:
- Clear cache/cookies
- Try a different browser(s)
- Try an Incognito window
- Try a different device
- Try a different Internet network, such as on a mobile device using data with Wi-Fi disabled.
- Try using a VPN, or if you are on one already, disconnect from the VPN and try again.
Let us know if you need further assistance with this.
Best regards,
Nathaly | Docusign Community Moderator
"Select as Best" below if you find the answer a valid solution to your issue!
- Community Moderator
Hello
If you found my response to be a useful solution to your question, please mark it as the best answer by clicking “Select as Best” to make it easier for other users to find.
Best regards,
Nathaly | Docusign Community Moderator
"Select as Best" below if you find the answer a valid solution to your issue!
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