General Discussion

I am beyond frustrated with your company.  I a brand new customer who just paid for a year and cannot get the chat to work, or even open a case.  None of your support functions are working.  I have already gone through the only troubleshooting steps I could find.  Either you contact me and resolve this or I’m canceling and getting a refund.  You will have had my business for less than 24 hours. This is unprofessional and looks very bad.  When I pay for a service, it takes my money, marks me as paid, but keeps all the buttons grayed out saying they are for paid accounts only, and your chat button (the only ungrayed one) doesn’t work no matter what I do or which browser I use or even your app, this is unacceptable. Please reach out to me or provide a contact phone number where I can read a live agent.

I received a message in my account asking me to sign a fraudulent document.In its title, it reads:“Bradesco – Purchase Approved: R$12,000.00 for Walter …”I am Walter — and they had both my email address and my full name.Bradesco is a major Brazilian bank, roughly equivalent to Bank of America in scale and relevance.So how did this even reach me, given that it was clearly fraudulent and explicitly impersonating a well-known bank — quite possibly a DocuSign client?Well, well, well…..This is not the reputation one would expect from a company positioning itself as a trust platform.

I want to use radio buttons in my template.  However, the input for radio buttons (as well as numbers, drop downs and several others) are locked.  Why are these locked?  How do I insert radio buttons? 

Hi All:Given the plethora of unhelpful updates lately, I wanted to mention one that I find really useful.In the “completed” tab - if you move envelopes to a folder, they are no longer IN THE COMPLETED TAB! This means, the only envelopes in the completed tab are ones that are signed (completed) but haven’t yet  been downloaded/moved. This makes my life so much easier. Thank you DocuSign!(one small complaint - this doesn’t always work. When I checked the “completed” tab this morning it was full of envelopes that I’d moved to folders. After a few hours of sending/receiving envelopes it reverted back to only showing me just the envelopes that I had not yet moved.)mr1 

Good afternoon:Does anyone know if there will be a DocuSign Momentum ‘26 for this year? I inquiring so I can write this as part of my professional goals for 2026. Your assistance would be greatly appreciated. Regards,Tony Hall  

 Hi everyone,I opened a DocuSign link to review an agreement and downloaded the PDF, but I didn’t complete the signature at the time. After that, I can no longer find the original DocuSign email or access the link.

I have a multi-signer document where I need to send it to signers sequentially. After the first signer completes their signing, I want to download that partially signed version and then send it to the second signer. Is this possible in DocuSign? Should I be using a specific workflow for this, or are there any limitations I should be aware of?My workflow:1. Send document to Signer 12. Once Signer 1 completes - download the partially signed document3. Send the same document to Signer 2 for their signatureWill this work or do I need to set up the full routing with all signers upfront?

I work for a construction company. Currently, I have set up a basic template for each document (Purchase Order, Subcontract, Commitment Change Order, Potential Change Order, Prime Contract Change Order, etc.). In the basic template, I set up the fields for each role (Project Manager, Project Executive, Group Manager, Architect, Owner, etc.). For each project, I create a copy of each template and fill in the project-specific user information for each role. Is there a way to autofill the user information for each role within each project so that I don’t have to fill each document template out for each project every time? Also, is there a way to get the project-specific templates to pull information from the basic templates so that if there is a change in a document’s role workflow, I only have to enter that change into the base template?

Good morning. We have a paid-work DocuSign account assigned to one email. That person fully created the account and changed the original password. Now that person is on extended leave and no one has access to action anything. He is not reachable. We’ve not used any functions as it was just renewed for another year and we don’t want to let it go to waste. Plus when the person returns he will no longer need access to DocuSign.  Is there anyway that email can be removed and another email can be registered as the admin? I have that persons email and what we believe to be the original password. Another office took care of payment, so I’ll be able to get any information from them as well. Please let me know if this is possible and thank you!

I have noticed that upon the envelopes gets fully signed the recipients can download a copy within the same day but the next day this feature expire is there a way to extend this time? I would like them to be notified once the documents are sent to my signers and also once they are fully executed the way is set up currently is only notifying my recipients once the documents are fully signed.  Thanks in advance for your help.

I have been trying to take advantage of the ‘one month free subscription’ but always end up receiving an email to say that the request is not completed. Then when I go back onto my account, there’s no option to cancel/downgrade my account. Pleas help, thank you 

How do i change the photo circled in red?

I have a user in the same account (sender), but we are from different departments and couldn’t share the content of our documents. How can I set up my documents in a way this person hasn’t access to view? Thank you

Hey there, I can’t imagine I’m alone in this, but it looks like it’s only been asked once before on the forums over a year ago. My use case is for employment documents. I’m looking for a way to create templates in Docusign that align with our clause numbering. This is important because clauses must be referenced by future addendums should anything change. Currently, if you build a multi-level list and insert body text between them, there is no way to pick up the numbering or continue numbering. This is a functionality that exists in word document programs, but cannot be configured in Docusign. Importing a template with a list configured as we desire results in the list starting over at 1 with each line break. Can anyone provide any solutions or recommendations that have worked for you? I’ve opened a support ticket and spent time speaking with support but waiting to hear back. 

Hi,I urgently need help understanding what happened to my DocuSign account.I have always used my professional email address as my DocuSign account. Recently, when I logged in, my entire account appears to have been reset. It now looks like a completely new free/trial account with no history, no settings, no completed or sent envelopes, and no access to support.However, when I open old DocuSign notification emails and follow the direct links to documents or envelopes I previously sent, I can access those document flows. This confirms the documents still exist in the system and were originally associated with my email address.The issue is that none of this history appears when I log in through the DocuSign homepage. My dashboard is empty, as if it were a brand‑new account.What I need:Understanding of what might have caused this account reset Restoration of my original account and full history Ass

I cant create an envelope at all. I have follow instructions from deleting cookies and chatting with support.  One agent advise me to get a new device!!! Im like huh? I haven’t been able to create a envelope in over two weeks.  Support hasn’t been able to assist and they were supposed to call me back today and no phone call.  I want to just give up and cancel my subscription because I am behind.  This has been the worst experience with docusign.  Everyone I speak with, says someone will call you and nothing.  I have been having this issue for awhile. At first I thought it was me, but I kept logging in and out hoping it restart on its on.  I sent docusign an audit trail and I get this:Hello Reggie, I hope you're doing great today.Our tech team found no error on the API logs. Please try to use a differen

Bob Ruth Ford owes me a warranty refund but told me I need to lie on a document to get it. This seems pretty illegal.  They are acting like the docusinging is not big deal. What should I do? 

Hello - We are sending out bulk documents to be signed and don’t want to have the person sending out the documents be overwhelmed with the completed responses. We would like the completed docusigns to be directed to a shared inbox which multiple team members could then process the completed documents. Besides adding the shared inbox into the signing order as a “receives a copy” is there anything else I could do as the Admin to redirect the completed documents to a different inbox? Thanks for the help! 

Can I go back to the previous version? This new one is not as simple.Why fix something if it isint broke?Older previous version was just fine.Thank you,Jack

Hello everyone! I hope you are doing well. I am a freelancer and I offer services on Fiverr and Upwork. Mainly, I help my clients to design and create Templates and Powerform. So, I just thought I can help DocuSign users here also. I can answer your question (related to templates/ powerforms) here. And even I can help you to create templates and powerforms on DocuSign. Thank you!

I uploaded an 8 page document which required a signature on each page.  However, Docusign removed the frame on some of the pages.  Why?

I am having nothing but trouble with Docusign. I only needed it for one signature. I had to purchase the monthly subscription. I am unemployed and can’t afford to get rebilled. When I try to go to the Plan and Billing page it just takes me to a blank page. If I try to contact customer support via chat bot, it is unable to help. The phone and email options are locked unless I log in, but then it won’t let me lot in through that prompt. When I am actually logged in, I can’t find customer support anywhere.

Good morning everyone! I received a link from a company with a job offer wich then after redirected me to their platform.On the platform i had to register with email and then password.I Failed my first atempt to log in into the companies platform because i didnt edit the password.Only on my second ii edited the password and logged in.Strait away i had access to the document but with a message saying unable to redirect to docusign.My question is?Could that been caused by the fact that on my first attemp i failed to log in because i didnt edit the password and somehow the system of the company blocked the redirection to docusign? Thank you for your attentionAl   

Hi everyone—I’m Deepti Gangwani, the product lead for reporting & agreement intelligence at Docusign.We’d love your feedback on the Navigator Weekly Insights emails. These emails aim to surface actionable insights tailored to your account to help you stay on top of usage trends and opportunities. Your feedback will help us refine the content, format, and value of these emails going forward. What we’d love to learnFeel free to share your thoughts in the comments on any of the following:Which parts feel most useful (or not useful) What you wish these emails did differently or better  Any other insights you’d like to see in these