Issues with the DocuSign Account Management Team

Hello ​@ssimeone 
Thank you for reaching out, and welcome to the Docusign Community! I'm sorry to hear you've had difficulty getting the assistance you need. I can understand how frustrating this must be, especially when you've been proactive in reaching out about your renewal.

We appreciate you taking the time to bring this to our attention. To better understand what happened and see how we can help, could you share a few more details about your concern? If possible, please send us a private message with the email address associated with your Docusign account, your account number, any support case number or sales inquiry reference (if available), and a brief description of what you need assistance with regarding your renewal.

We'll be happy to take a closer look and help point you in the right direction.

Sincerely,

Ma. Cassandra | Docusign Community Moderator
If this helped, feel free to Like👍and click "Best Answer"

Good Evening,

The email associated with the account: s*******@*****.com.

I sent initial requests to start the renewal process on June 25, 2026 to P***r C*******rd and F******a D* L* T****s G***s and a follow up email on July 8, 2026.  I have not received a response to either email.

Since I did not receive a response, I sent a request for a sales call via the DocuSign website. T**** H***h contacted me and we had a call on July 14, 2026. Terry agreed to provide a renewal quote at that time but never did.  He did send a meeting for a follow up call to expand the account.  When I proposed a new time, he changed the meeting to a time I did not propose, and I was not available.  I have not heard anything from Terry after that communication.

Shelly

Hello ​@ssimeone 
I sent you a private message here. Kindly check your inbox. Thank you!

Sincerely,

Ma. Cassandra | Docusign Community Moderator
If this helped, feel free to Like👍and click "Best Answer"