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Observer
July 20, 2026
Question

how to include the CORRECT Icon in MORE?

  • July 20, 2026
  • 2 replies
  • 38 views

I have tried everything and followed all instructions and cannot figure out how to get CORRECT in the MORE menu??  Please help, I need to correct this!

2 replies

Community Moderator
July 21, 2026

Hello ​@KATHRYN19007 
Thank you for reaching out, and welcome to the Docusign Community! We appreciate your question and assure you that we are fully committed to providing you with the best service possible. 

If the Correct option is missing, it is typically due to one of the following reasons:

  • Free or Trial accounts do not include the Correct feature.
  • If you're using a Personal paid plan and have reached your monthly envelope limit, there is a known issue that can sometimes cause the Correct option to disappear.
  • Your permission profile may not have the Allow Envelope Correct permission enabled (this commonly applies to business accounts where an administrator manages permissions).
  • If the envelope has already been completed, voided, or declined, the Correct option is no longer available. In those cases, the envelope must be recreated or copied instead of corrected.

To further check, please share the envelope ID via private message. Thank you!

Sincerely,

Ma. Cassandra | Docusign Community Moderator
If this helped, feel free to Like👍and click "Best Answer"

Community Moderator
July 30, 2026

Hello ​@KATHRYN19007 
How are you? I'm just checking in to see if you still need help. If yes, please reply here with more context, or confirm if the issue has been resolved. 

If you run into any problems, we're happy to help with those here. Wishing you a smooth rest of your day!

If you found the response to be a valuable solution to your question, please “like” and mark it as the best answer by clicking “Select as Best” to make it easier for other users to find. Thank you!

 

Sincerely,

 Ma. Cassandra | Docusign Community Moderator
If this helped. Feel free to Like👍and click "Best Answer."