I can't deactivate two-factor authentication

Question

Hi!

I’m trying to access my free docusign account. I’m blocked at the 2-factor authentication step as the phone number isn’t correct. I called the assistance and they managed to deactivate it for me to access. but the moment i try to go the privacy settings to change the phone number for the 2-factor authentication I’m asked to sign in again and blocked again with the 2-factor authent.

Do you know what i can do to fix this?

Noralynn.Niduaza · Answer

Hi ​@tismidguy,We appreciate you reaching out to the Docusign Community and are delighted to have you join us.I’m sorry to hear you’re still unable to access your account. Based on what you’ve described, It sounds like the incorrect phone number is still associated with your two-factor authentication, preventing you from updating your security settings. I’ll be glad to help you with this.To further check, could you please provide the following information via private message:Email Address associated with the account:Account ID:Once I receive your response, I will work on it and send you an update as soon as possible.Best regards,Noralynn | Docusign Community Moderator

Sign up

You can login or register as either a Docusign customer or developer. If you don’t already have a Docusign customer or developer account, you can create one for free when registering.

Docusign Community

You can login or register as either a Docusign customer or developer. If you don’t already have a Docusign customer or developer account, you can create one for free when registering.