Help needed to automate DocuSign pdf download via Power Automate

Question

Hi everyone,I’m currently trying to setup a backup system which automatically downloads signed envelopes either upon completion or on a daily basis (1 day look-back). However I keep running into different issues with any of those two scenarios:The flow that grabs pdfs of signed envelopes actually behaves as planned (saves pdf with envelope ID as title, which are completed the day before) but does not take envelopes into account that have been signed as a “Signing Group” member (“Signing Group” completed envelopes account to 99% of all completed envelopes) - see snip below.	The Power automate action “When a Docusign Connect event occurs (Account-level)” does not retrieve any pdfs in real time - none at all. The flow is almost the same but with a different trigger (i.e. When a DocuSign Connect event occurs OR When an envelope status changes) Any ideas how to get it running?

Luke.Cervantes · Answer

Hello ​@ThomasH,Thank you for reaching out to us about your automated backup system. I have an update from our internal support team regarding the issues you are experiencing with your Power Automate flows.Our team recently identified a system issue in which documents were not being returned with the trigger.Please try running your real-time trigger flows again to see if they are now capturing the documents as expected.If you still encounter issues, our internal team will require a formal support case to help resolve the problem. You can open a support case here: Contact Docusign Support | Submit a Help RequestLet me know how the retry goes, or if you have any questions. We’re here to help!Best regards Luke | Docusign Community Moderator

Sign up

You can login or register as either a Docusign customer or developer. If you don’t already have a Docusign customer or developer account, you can create one for free when registering.

Docusign Community

You can login or register as either a Docusign customer or developer. If you don’t already have a Docusign customer or developer account, you can create one for free when registering.