Required Number-XXX.XX-Invalid number. prevents form from being submitted

Hi ​@delta2j,

Thank you for engaging with the Docusign Community. We are pleased to have you here.

I’m sorry to hear you are having trouble filling out the number field in the document, and I’ll be glad to help. Based on what you’ve described, this appears to be related to how the form was configured. To better assist, could you please provide a screenshot of how you are trying to fill out the field, along with the exact error message? This allows me to identify the cause of the issue. 

I look forward to hearing back from you.

Best regards,

Noralynn | Docusign Community Moderator

There is a screenshot in the original question.

Error message  "Required Number-XXX.XX-Invalid number."

Hi ​@delta2j,

I appreciate your response.

Based on the information provided, this issue requires further investigation, as it may involve specific configuration that cannot be reviewed through the Community. To protect your information and allow for a more thorough review, we recommend submitting a Support case via Get Support page and using the live chat option (chat icon in the lower-right corner). Say “connect with a live agent” and you should be able to reach a support representative. Please include the envelope ID, screenshots, and other related information that will help our technical support team investigate efficiently. 

We apologize for the inconvenience this issue is causing.

Best regards,

Noralynn | Docusign Community Moderator

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Hi ​@delta2j,

I hope you’re doing well and having a great day!

I wanted to see how things are going on your end. If anything else comes up or you hit another roadblock, don’t hesitate to reach out here in the Community. We’ll always be here to help! We’re always here to help!

Best regards,

Noralynn | Docusign Community Moderator