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Newcomer
July 28, 2026
Question

Account Termination

  • July 28, 2026
  • 2 replies
  • 28 views

I have an active paid subscription that is being charged to me. I no longer know the email address associated with the account. I can verify the cardholder name, last four digits of the card, charge amount, charge dates, and provide proof of payment. I need the subscription cancelled because I cannot access the account.

 

What’s the best way to do this?

2 replies

Community Moderator
July 28, 2026

Hello ​@Girish,

Thanks for reaching out, and welcome to the Docusign Community! I’m sorry to hear you’re having trouble accessing your account.

Would it be possible for you to send me a private message with all the email addresses you may have used to create or access your account, even if you’re unsure which one is linked to your account? We’ll be happy to check whether we can locate the account and assist you further.

 

Best Regards,

Jenny | Docusign Community Moderator

 

 

Community Moderator
August 4, 2026

Hello ​@Girish,

I hope everything is going smoothly for you. I just wanted to check in to see if you still need any help.

Let us know if you need further assistance. We’re here for you!

 

Best Regards,

Jenny | Docusign Community Moderator