Unable to Transfer Admin - Previous Administrator Left the Company

Hello everyone,

I'm hoping someone from the DocuSign Community or Support can advise on our situation.

Our company, has a DocuSign account where the previous administrator has left the company. Unfortunately, they did not transfer the administrator role or provide their account credentials before leaving.

As a result:

• We no longer have access to the administrator account.
• We cannot manage users or update account settings.
• We cannot assign a new administrator.
• We still have active users on the account, but none of them have administrator privileges.

I've already contacted DocuSign Support, but I was directed to the article explaining how to change an administrator. Unfortunately, that process requires an existing administrator to initiate or approve the change, which isn't possible in our case.

Has anyone experienced this situation before? Any advice or shared experiences would be greatly appreciated.