Solved

I’m using the free version.  I have 57 recipients.  I’m entering them one by one, and twice now, when I have about 30 recipients entered, I have an error message for all of them starting at recipient no 11.   It says: There was an error saving one of your recipients. Please try again.   First 10 recipients are good.  What is going on and why does the message appears only after I have so many entered?

I am an HR Manager and trying to set up a process to create a powerform link for managers to click on and complete on/offboarding forms that would be sent to various signers/departments. If I was to create a template that had more than one page, could I have certain pages go to certain signers and hide information on those forms from others? Or create one form and hide the fields such as wage information from others when they receive their copies? 

I purchased a 1 month plan without any annual commitment back in November just to get a one time 5 envelopes to send for that month and I noticed Docusign keeps charging me every month on my credit card since then even though my envelopes have expired and are now at 0 after only using 2 in reality. I can’t change my plan nor downgrade nor cancel anything as there aren’t any options on my profile nor does it seem like I have any active subscription, yet again, I’m being charged monthly on my credit card for nothing in return and I can’t log in to the support case page to open a ticket…Please help!

How do I set up signature order for a customer to either Accept or Decline insurance coverage?

Our company is looking at how we can use technology as much as possible to aid our processes. One of which is automating our contracts.How can Docusign help us with that?

I am sending an agreement to a married couple to both sign and initial. I only have 1 email address and was wondering if there was a way to have both of them sign it without having to add another separate recipient.I’d like for them to be able to open it and both sign it simultaneously instead of needing to go through the identical process twice in a row.Is this an option or do I need to get the 2nd email address to prove that it was received and reviewed individually? Appreciate your time and assistanceHave a great day,

Hello, the former user of Docusign at my office retired and I inherited it.  We have changed it all over from her to me however when a client views, signs, etc., the email notification is still being sent to her and she has to forward it to me.  How do I change that to my email address so we can cut her out of it all together?  My email is on the account but somehow hers is still in there only for the notifications but still, those are important; and she doesn’t want to get them anymore.Thank you!

I am trying to see if when someone with a paid for Part 11 account sends me a document and I sign if it’ll have a Part 11 signature even though I have a trial account.

Hi, I want a collegue within my company to review a document that I am planning to send out to an external party. I want him to receive a copy, and approve prior to me creating the envelop to send. Is this doable within DocuSign workflow, or should I do the review outside DocuSign workflow? Thanks!

I need to speak to someone to confirm my accounts and features included. I also found “switch accounts” button on my profile page I was not aware of and would like more details to my billing history. 

Hi, I got my job contact by email to sign. HR manager has signed it. But I didn’t write the initials correctly. I want to modify it before sign. What should I do? Many thanks

Hi there,I am trying to update my email address but I can not seem to do it. Every time, I enter in the verification code that is sent to the new email address I receive and error message stating that there was and error with the verification and to try again later. Any help would be greatly appreciated. I have looked at all the support documentation, however, none of it has been helpful.

Scenario: Creating a self-service contract renewal process. Will use a picklist on the Quote record in Salesforce to opt-in records to the program. Once in, Salesforce Marketing Cloud will ingest the records to a Journey. This journey will email the customer at intervals of 120, 90, 60 30 days before their renewal deadline.Issue / Decision: I need to be able to present the customer with a PDF order form to sign that would be generated from the SF Quote. The order would ideally have Docusign tags included so the customer can sign when they receive it. Having trouble solutioning how to get the order form to work. Looking for ideas.  

  If we do will it enable comments on all existing templates or just new ones going forward? Is there a way to set the option on but the default off?

I am building new hire document, hiring manager would send it to the employee, is there anyway once the document is completed a notification is sent to a 3rd party (IT for example) that only contains name/email/phone number of the signer and not other documents that they signed? . Basically I am looking to avoid having a person email IT to get their credentials set up in the system and instead have it automated notification. 

Is it possible to hide / remove the preview button on the layout of the page that appears when generating documents with Docusign GEN?The problem is that users click on the preview button to see the document that’s been generated but then they need to go back to the salesforce record linjed to the document in order to continue their business process. Therefore they use the back button of their navigator but when doing that it sends them back to the document generating page and so re-generates documents resulting on document being generated in several copies.To prevent this from happening we’d like to remove the preview button so that users can only see the documents from the salesforce record itself.Thanks for your help!

Hi, When I click on the link in my email to sign a document that was sent to me, I am getting an error message that reads “Signing Mobile Not Allowed - Signing this envelope on a mobile device is not allowed, please use a computer.”Is there a setting that needs to be changed when a document is sent to me? I am not using the mobile device. I have tried to go to Docusign.com on my phone and go to “Access Documents” then enter the security code and I am getting the same error message. Please help!

How to send a word document in which the signatory put their own name, and address to the word document, then sign it?  

I sent 2 documents yesterday.  Nobody has signed them yet, including me.  Today I replaced one of the documents and re-sent the envelope.  Nobody has received it, including me.  What should I do? 

When we send an envelope with the Docusign friendly templates we are receiving the completed envelope and it’s not complete.  It occurs occasionally with random envelopes and only to one coworker. Client says they are filling out the fields that are required.  There all required.   I thought it was user error but I watched her create the envelope and she’s doing it correctly.  Checked all the templates and the required fields and they are correct.  Every other person uses the same templates and we have no problems.  I’m unable to recreate the problem.  Not really sure what to do.  

How I can access all documents signed for me?

I’m trying to download an e-Signature Certificate of Completion in Portuguese. The document was created in Brazil and I’m in the US. By changing the language settings the first page of the certificate gets automatically translated to Portuguese, but all the subsequent pages are still in English. Is there a way to get all the pages of the Certificate of Completion in the same foreign language? 

Dear all, As admin I need to update several users with their shared access. Is it possible to do it in bulk ? Many thanks Olivier

I couldn’t find the answer to this question anywhere. In other electronically signed procedures, the legal validity of the document is contingent upon the file's name. If you change it, the document loses its validity. Is this also the case with DocuSign?Thank you.

i copied myself when i sent them ,  so why have i not received a copy of what i sent in my outlook?