Skip to main content

Do you experience that, when sending an envelope with many templates to 1 recipient that requires a signature first from me and then from them, that multiple recipient boxes pop up ie. more recipients with each template added? If so, how do you prevent this from happening so that there is just you and the one recipient? 

Hi Irenelisa!

This usually occurs because the recipients' Roles are different or they are in different positions. To resolve this, try to keep the Role name exactly the same and in the same signature order.
For more information, take a look at these two articles:

Additionally, if you want, we have a free live webinar (1 hour long) where we explain more details about this:

Hello @Irenelisa ,


If you found the provided response to be a useful solution to your question, please mark it as the best answer by clicking “Select as Best” to make it easier for other users to find.


Best regards,

Nathaly | DocuSign Community Moderator
"Select as Best" below if you find the answer a valid solution to your issue!

Reply


Code of Conduct