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Have Business Pro.

I need more envelopes than the 100 allotted.

It seems to purchase more, it adds another seat (user).

The seat seems to require a different email.

How can I get more envelopes for my current user email?

Hello @Concerned Residents ,

 

Thank you for reaching out here in the DocuSign Community.

 

I’m sorry to hear that you are unable to add more envelopes, I understand you need more envelopes then the allowed on the plan type.

 

You can purchase more envelopes by logging into your account and visit Settings > Plan and Billing > CHANGE PLAN and select a plan that can meet your needs, however, I would personally recommend you contact your Sales team or customer support as all plans are subject to DocuSign’s Reasonable Use Policy. For more information please view: What happens if I exceed the envelope allowance on my DocuSign eSignature plan?

 

Let us know if you need further assistance with this.

 

Best regards,

Nathaly | DocuSign Community Moderator
"Select as Best" below if you find the answer a valid solution to your issue!

Hello @Concerned Residents ,


If you found my response to be a useful solution to your question, please mark it as the best answer by clicking “Select as Best” to make it easier for other users to find.

 

I also wanted to let you know that when you want to add more envelopes it does automatically add 1 more seat. Apologies for not providing this sooner


Best regards,

Nathaly | DocuSign Community Moderator
"Select as Best" below if you find the answer a valid solution to your issue!

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