Getting more envelopes

Question

Have Business Pro.I need more envelopes than the 100 allotted.It seems to purchase more, it adds another seat (user).The seat seems to require a different email.How can I get more envelopes for my current user email?

nathaly.monge · Accepted Answer

Hello@Concerned Residents,Thank you for reaching out here in the DocuSign Community.I’m sorry to hear that you are unable to add more envelopes, I understand you need more envelopes then the allowed on the plan type.You can purchase more envelopes bylogging into your account and visitSettings > Planand Billing > CHANGE PLAN and select a plan that can meet your needs, however, I would personally recommend you contact your Sales team or customer support as all plans are subject to DocuSign’s Reasonable Use Policy. For more information please view:What happens if I exceed the envelope allowance on my DocuSign eSignature plan?Let us know if you need further assistance with this.Best regards,Nathaly | DocuSign Community Moderator"Select as Best" below if you find the answer a valid solution to your issue!

nathaly.monge · Answer

Hello @Concerned Residents,If you found my response to be a useful solution to your question, please mark it as the best answer by clicking “Select as Best” to make it easier for other users to find.I also wanted to let you know that when youwantto add more envelopes it does automatically add 1 more seat. Apologies for not providing this soonerBest regards,Nathaly | DocuSign Community Moderator"Select as Best" below if you find the answer a valid solution to your issue!

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