Getting an error Message when notarizing

Question

Our account is setup and ready for Notary. We have gone through the entire setup process. Once we get to the spot where we are trying to notarize a document and I get the error message:

WHOOPS!

“The account specified is not properly provisioned for collaboration. Please contact Support for assistance.”

Ma.Cubio · Answer

Hello ​@MTurner23Thank you for reaching out, and welcome to the Docusign Community! The message “The account specified is not properly provisioned for collaboration” usually means the Remote Online Notary audio/video system is not connected to an active account administrator. This can occur even when the Notary profile and other account setup steps are complete.Please have an active account administrator complete the following:Open the Sign in with Docusign invitation for the Remote Notary audio/video system.Sign in using the administrator account and select the correct eSignature account associated with Remote Online Notary.Complete the connection, then retry the notarization session.For additional guidance, see Docusign Notary setup and account linking.If you found the response to be a useful solution to your question, please “like” and mark it as the best answer by clicking “Select as Best” to make it easier for other users to find. Thank you!Sincerely,Ma. Cassandra | Docusign Community ModeratorIf this helped, feel free to Like👍and click "Best Answer"

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You can login or register as either a Docusign customer or developer. If you don’t already have a Docusign customer or developer account, you can create one for free when registering.