Newcomer

THEY ARE THIEVES.

Forum|Forum|14 days ago
August 26, 2026
1 reply
10 views

Be very careful with the subscriptions they get you to sign up for without you realizing it, because they camouflage them within the information; then, when you call to cancel, they charge you for the whole year even though you haven't used the platform. THEY ARE THIEVES.

L

Luke.Cervantes

Community Moderator

Hi @JUMILECO,

Welcome to the Docusign Community! I understand how frustrating it is to deal with an unexpected subscription charge, especially when you feel the terms were not clearly presented and you have not been using the platform.

Have you already raised this concern by opening a formal case with our team? If not, you can open a case here: Submit a help request, or reply directly to me via private message with your account details—such as:

Account name:
Associated email address:
Account ID:

Once I have this information, I will look into your account and see how we can best assist you with this billing issue.

Best regards,
Luke | Docusign Community Moderator

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You can login or register as either a Docusign customer or developer. If you don’t already have a Docusign customer or developer account, you can create one for free when registering.