An error occurred while transfer envelopes - Can't transfer envelopes

Question

When I try to transfer envelopes from one user to another I get the below error message. Both users are active, on the same site, and I have cleared my cache and tried in two different browsers. I am just not sure what else might be causing this.

Luke.Cervantes · Answer

Hi ​@LGSR,Welcome to the Docusign Community. It’s great to have you here! I understand you’re experiencing issues transferring envelopes from one user to another, and I’m happy to help.Could you confirm whether you’re transferring the envelopes through the Organization/Docusign Admin page or through the Custody Transfer/User-to-User page?Once I have that information, I can provide the appropriate next steps. You’re also welcome to send me a private message with your account email address and Account ID.Thank you!Best Regards,Luke | Docusign Community Moderator

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