An error occurred while transfer envelopes - Can't transfer envelopes

Hi ​@LGSR, 

Welcome to the Docusign Community. It’s great to have you here! I understand you’re experiencing issues transferring envelopes from one user to another, and I’m happy to help.

Could you confirm whether you’re transferring the envelopes through the Organization/Docusign Admin page or through the Custody Transfer/User-to-User page?

Once I have that information, I can provide the appropriate next steps. You’re also welcome to send me a private message with your account email address and Account ID.

Thank you!

Best Regards, 
Luke | Docusign Community Moderator

Hi ​@LGSR,

Thank you for your cooperation and for providing these details. It’s possible that Envelope Transfer is disabled on the Organization page.

If you are an Organization Administrator of the account, please follow these steps:

1. Go to the Organization/Docusign Admin page.
2. On the left panel, go to Features. 

   

    

3. Check if the Envelope Transfer feature is enabled. If not, click the 3 dots beside it and enable it. 

   

    

4. Log out on the account then Log back in, and try to transfer envelopes again. 

If the feature cannot be enabled and did not resolved the issue, it may be restricted or not available on the account. In that case, please open a support case with us: Get Support. 

It will be best if we can have our internal support investigate the issue. 

However, let me know if it works, or if you have any further questions. I’m here to help! 

Best Regards, 
Luke | Docusign Community Moderator
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Hi ​@LGSR, 

Since the error is still occurring, we recommend opening a support case. Our Support team can arrange a screenshare session to collect the necessary API logs and HAR file, investigate the issue further, and recommend an appropriate resolution. Get Support. 

Thank you for your continued cooperation!

Best Regards, 
Luke | Docusign Community Moderator