Circular Nothing

Hello ​@chaosrain,

Welcome to the Docusign Community! Thanks for sharing your experience with the us. We understand how frustrating it can be when you encounter an issue with a completed signing process.

As a first step, you may want to try opening the link in a different browser or an incognito/private window. You can also reach out to the sender to ask if they can resend the completed document.

If the issue persists, feel free to share a screenshot of the error message (please hide any sensitive information) or send us the Envelope ID via private message so we can better understand the issue and point you in the right direction.

You can also contact our Support team through live chat, which is available to free account users. Visit the DocuSign Support Center and you may use the Live Chat button at the lower right corner of the screen.

We appreciate you bringing this to the community and hope these suggestions help!
 

Best Regards,

Jenny | Docusign Community Moderator

If this info was useful, feel free to mark it as the “Best Answer”.

Thanks for the advice. Switched from Firefox to Chrome, logged in again. No documents listed there at all. Unfortunately, I can’t share an error because it appears only once on screen at the completion of an execution where an attempt is made to see the fully executed document via my account. There’s also no point in sharing a screen capture of my Docusign account because there are absolutely zero agreements in it...the underlying issue. Effectively, the Docusign platform is a black hole for me and my only recourse is to ask folks who have had me execute via docusign resend the completed documents.

I do appreciate your effort to help, but it’s left me in the same position I was in earlier. Docusign has absolutely no records of any documents I’ve electronically signed on the platform via the account linked to the same email they were sent to. If I want actual support to see where they went...I have to pay the monthly ransom.

A little followup to demonstrate how circular the Docusign world is:

I go into my email to grab the Security Code for an agreement I executed TODAY. I input that security code into the Docusign site and it asks me to sign into my account...my one account...the one with the same email address I received the Docusign at…this error appears:

I go to the Support Center and engage chat. I provide the details. It asks me to log into my Docusign account then says:

The "XXX" account is not eligible for live support. If you have any other questions or need more help with self-service options, let me know and I’ll do my best to assist you here.

Circular NOTHING