Docusign is saying something went wrong please try again later on match fields entry area

Hi ​@RonnieG,

Thank you for reaching out to Docusign Community and letting us know about your concern.

I’m sorry to hear about the recent experience you had when adding fields to the document. I’ll be glad to help you look into this.

At this time, we don’t have any recent reports similar to what you have experienced. If the issue is intermittent, it may be related to the network connection, browser, or temporary service conditions. To further isolate the issue, we advised performing basic troubleshooting, such as:

• Clear your browser’s cache and cookies
• Try using an incognito/private browsing window or a different supported browser
• Test on a different network or device, if available

Link for reference: 

How do I clear the cache and cookies in my browser?

Basic troubleshooting steps for common Docusign issues

Could you also verify which fields you are trying to add and whether the issue occurred with any of the fields? Please tell us more about how you are trying to add fields so we can identify the cause of the issue and provide an accurate resolution.

I look forward to hearing back from you.

Best regards,

Noralynn | Docusign Community Moderator