Inbox folder is Gone

​@bhnnetworkcontracts 

Several people are finding the new navigation less than ideal. There does not seem to be a way back to the old interface. Sorry.

There is an “Idea” posted that you can upvote to get things changed. (I’m not holding my breath on a change - but at least you can voice an opinion...)

mr1

Hi ​@bhnnetworkcontracts, 

Welcome to the Docusign Community! I understand why this change is disrupting your workflow, especially since you used Inbox as a single place to monitor incoming agreements, including items requiring your signature and items that were already completed.

The button to switch back to Classic view was part of the temporary New Navigation rollout. Docusign has now retired the Classic navigation and removed the switch-back option, so this is not an issue specific to your account. No Toggle step of Stage based Agreements Navigation

In the new experience, the former Inbox and Sent folders have been replaced by stage-based agreement views. To locate your agreements, go to Agreements > All Agreements and use the available filters, such as:

• Sent to Me for incoming agreements

• Action Required for agreements that need your attention or signature

• Waiting for Others for agreements that are pending with another participant

• Status or stage filters to locate completed agreements

We currently do not offer an option to bring back the Classic view or set the Inbox as your default landing page. While we understand this disrupts your single-queue workflow, you may share your feedback or search for similar suggestions directly here in our Ideas Channel. Requests from this channel undergo continuous review by our internal team.

Thank you, and have a great day ahead. 

Best Regards, 
Luke | Docusign Community Moderator
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Our organization has been negatively impacted by the change as well. Please bring the old system back! 

I’m sorry to be so frank, but can I just say LITERALLY EVERYTHING ABOUT THE NEW UPDATE IS WORSE. I cannot fathom the thought process that greenlit this update. It is nearly impossible to keep track of what has been sent to me, what I sent, what my colleagues sent and copied me on, what I have action on. The new update has slashed Docusign’s usability and I really hope that they will listen to all of the feedback being submitted here. 

As per the posts above, we use the inbox almost like a task list. As documents are signed, we then enter and complete bank wire transfers. As the transfer has been entered or approved, the document is then filed in a complete folder. Since the update, now ALL agreements appear, including ones we already completed and had moved out of the inbox. Need a way to see just those agreements in the inbox.

Please let us actually MOVE envelopes to folders so that they don’t appear in the main folder! Instead of Move, it should say Label instead, which is NOT HELPFUL!