How to change job title on free account as signer

Problem:
When other companies send me envelopes for personal matters, the Certificate of Completion lists an old job title and company under my name in the Signer Events section. I used that title last year when I signed work-related documents. It has nothing to do with my personal documents, so I don't want it to appear, but it still shows up on the Certificate of Completion.

Why I can't fix it myself:
1. My profile doesn't show it. Under Manage Profile > Contact Information, Company and Job Title are both blank.
2. My Docusign ID card shows only my name, with no title.

My question:
How can I change or remove the job title that appears for different documents, so the old title no longer shows on envelopes for personal matters?

I can't reach Support:
- Docusign's own articles (dated October 22, 2026) say a phone call is available to logged-in Free account customers:
  https://support.docusign.com/s/articles/How-do-I-contact-DocuSign-Customer-Support?language=en_US
  https://support.docusign.com/s/articles/How-can-I-request-a-callback-from-Docusign-Support?language=en_US
- But after I log in, the Get Support page labels both "Request callback" and "Email" as "For paid users," and I can't select either:
  https://support.docusign.com/s/contactSupport?language=en_US
- The chatbot won't connect me to a live agent or to phone support.

If only Support can remove the job title, could a moderator help open a case or arrange a callback?

Thank you very much.