Docusign is essentially scamming and taking advantage of their customers

I went to purchase more envelopes and the way Docusign sets things up makes it intentionally confusing so you believe you’re simply purchasing more envelopes but really they are signing you up for an additional seat and thus charging you double per month. Incredibly shady behavior. When I realized this was happening I sought customer support and a refund for the additional seat citing the issues with their sign up process. They shuffled me around and continued to deny me a refund.