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Momentum 2024
I have 2 accounts with the same email organization... When I log in... the app open the trial account and I can't access to the organization account.How can i do to solve this problem??
Hi,I am getting below error “ANCHOR_TAB_STRING_NOT_FOUND” (The specified Anchor Tab string was not found in the document. Anchor Tab String "\SignHere58105\" not found. Anchor Tab String "\SignHere58110\" not found.) Although I can see these strings on the document.
Is there any way to get in touch with the support team?I have just discovered that I have been subscribed to a service without my knowledge or consent. I only intended to use the service to sign a single document, but it appears that I have been charged for months without realizing it. I believe it would be fair to receive a refund for the charges that I was not aware of.
Hi, when i send documents I often want my Account Managers to get a copy of the “envelope” so he/she can see its sent. But no one has got a copy ever. Is there an adjustment that´s missing on my profile or do you know why?
The name and date fields look fine when I add them to my document, but once they have been filled in and the document has been signed they are unreadable, it is almost like the fields are too small but i can’t see anyway to make them bigger. Has anyone had any experience with this? This is what it looks like once signed
On times,works hard,listen,honest
I'm attempting to create a Docusign envelope from a template using the PHP sdk e-sign client:$apiClient = new ApiClient($config);// Create an Envelope from a template$templateId = env('TEMPLATE_ID');$accountId = env('API_ACCOUNT_ID');$envelopeApi = new EnvelopesApi($apiClient);$templateRole = new TemplateRole([ 'email' => 'john@example.com', // recipient's email 'name' => 'John Doe', // recipient's name 'roleName' => 'User', // The role name as defined in the template]);$envelopeDefinition = new EnvelopeDefinition([ 'status' => 'sent', 'templateId' => $templateId, 'templateRoles' => [$templateRole]]);$envelopeSummary = $envelopeApi->createEnvelope($accountId, $envelopeDefinition);Produces: Error while requesting server, received a non successful HTTP code [400] with response: RECIPIENTS_NOT_PROVIDED - No recipients were found in the requestFrom the logs I can see this uses the endpoint POST /restapi/v2.1/accounts/{accountId}/envelopes
I have been trying to figure out a centralize location where all the DS admin can manage envelopes sent by DS Sender user. Shared Access is not working as expected and cant figure out why is not showing envelopes. We are Using paid and the demo accounts. We are trying to go to production on 5/29. I have been in contact with DocuSign but nothing has helped. Another question I can only see “Agreement” and no longer see “Manage” is this a new feature or am I missing something? Thanks your input is very important to me.Jose.
Hello, as far as i know I can use google pay and apple pay with it but i can’t i see any option to open it,My sub plan is eligible for it, Can anyone help me please. Highly appreciated!
I went to my profile and can see all of my completed and scheduled trainings. I need to be able to download this to an excel spreadsheet to report to my supervisor.i put in a case 13486639 and Jeremi said that this option is not available for now.Can this be added soon please?Thanks
Hello, I need support with the Branding template for Docu-sign.For context, I am trying to send out a bunch of letter on behalf of someone else and therefore when sending out these letters I would like to hide my name and email address from the Branding of docusign. I am aware tht this can be done by editing the XLM code, but I am not that technically well verse to figure it out myself. Can someone please provide me a beeter idea on what code shuld be edited to either reomve my name and email or edit to to someone else’s. Thank you.
I had an issue with Document Visibility this week and I hope someone may have an answer. We use Docusign to have contract packages reviewed, approved and signed. I sent an envelope in Docusign that included a contract, cover page and various supporting documents. I set up the recipients that included three approvers. The first approver contacted me and advised that while he would approve, he could not see the contract. He could see all the other documents. I opened the envelope and reviewed Document Visibility for him. All documents were checked except for the contract. I had not unchecked this document when setting up the envelope.I did some troubleshooting for the issue. Under Settings, I went to Contacts and saw that there were two entrees for this person. The entries had slightly different names (one version included a middle initial and the other did not) with the same email address. I deleted the version with the middle initial. I then did a test of creating a new env
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