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Mobile

Find answers to your Docusign Mobile questions.

  • 29 Topics
  • 103 Replies

29 Topics

D
Newcomer
DanielleRorNewcomer
asked in Mobile

Document not mobile friendly

I am sending an envelope with several PDFs.  We have enabled Mobile-Friendly and all appear to work great, except one PDF.  It is cut off so you can’t see what you’re signing.  Any clue why this one doc? 

1
JohnSantos
Digital Collaborator
5 days ago
L
Newcomer
LaMarieNewcomer
asked in Mobile

Doc messed up on mobile phone

Sending out a contract to clients and they are saying when trying to view and sign from a mobile device the contract words are all run together and messed up where they are not able to read it. This is horribly unprofessional and annoying. The checkbox for mobile viewing is checked under advanced options is checked. What else could it be? 

2
N
Community Moderator
5 days ago
J
Newcomer
JusztinNewcomer
asked in Mobile

Cannot open to sign while in Taiwan

Hi, I have a client need to sign a e-contract for property purchase. She is living in Australia, but currently having holiday in Taiwan. The developer had sent the contract to sign via dousign.She cannot open the file in Taiwan, while her husband who lives in Australia received the contract and able to proceed to sign it.  Have any of you encountered this problem before?

2
N
Community Moderator
6 days ago
B
Newcomer
blakesleyrjbNewcomer
asked in Mobile

Update to mobile app and all documents disappeared

I hadn't used the app for a while and had the old app with old branding. Logged into my account and I could see documents but it kept crashing and saying to update the app. Went to Playstore and updated. Now have the new app and branding but all my documents have disappeared. How do I get them back?

3
A
Community Moderator
11 days ago
M
Newcomer
MaryKNewcomer
asked in Mobile

No Joy on Samsung Android or Chrome Mobile

Hi all,I have the lastest version of Android on a Samsung S23 Ultra. When I login to the app, I can do nothing...can’t type, select, scroll, it just freezes. Also when I try to use it on the mobile Chrome browser, I cannot submit anything once I’ve entered it (i.e. send a template in an envelope), no button to actually send. Has anyone else experienced this? The app is totally useless to me on mobile. Thanks,Mary K. 

10
A
Community Moderator
16 days ago
Engy
Newcomer
EngyNewcomer
asked in Mobile

IOS mobile app glitch.

Hi, I have 3 issues and I need help.1. Can I see the other signing party details before them signing. I always run into them not wanting to sign until they see me sign my side first so they can see the price and I can’t put price until they fill their side of what they are wanting.  Recently when I’m working on the contracts it doesn’t show me the full bar. I updated my phone and the app. I also, deleted the app and downloaded it again and I’m still seeing this problem on the iOS version (phone and iPad). Attached is a picture of what it looks like.  How do I cancel/ void a contract after signing? 

4
N
Community Moderator
17 days ago
K
Newcomer
ksickingerNewcomer
asked in Mobile

Error connecting to server when trying to open doc in iOS mobile app

Hello, I am having an issue where i cannot open any documents to sign them using the Docusign mobile app for iOS. Every time i tap on a document to open it, i get an error “There was an error communicating with the server”. I have tried logging out and back into the app. I have tried completely deleting the app from my phone and reinstalling, but it doesn’t fox the issue. If I open Docusign in a browser on my phone or on a computer, everything works fine. It is only the iOS app that i am having issues with.

2
A
Community Moderator
20 days ago
B
Newcomer
bnvvNewcomer
asked in Mobile

creating a template

How do i create a template on an iPad? I can’t drag and drop files.

2
C
Community Moderator
24 days ago
M
Newcomer
MelissaCNewcomer
asked in Mobile

Push Notifications on IPhone

DocuSign iphone push notifications not showing up though turned on in settings

2
N
Community Moderator
2 months ago
C
Docusign Employee
Community UserLegacy User
asked in Mobile

Documents are not coming through to the mobile app - happening to me and my colleague

We have reinstalled the app but they still aren't coming through. One "Test" document made it through but I was not able to sign it. Documents signed via email are not showing up in the app either. We haven't (knowingly) changed anything in our settings. Both users are on iphone.

10
T
Newcomer
3 months ago
C
Docusign Employee
Community UserLegacy User
asked in Mobile

The recipient I sent the document too is getting an error message when she tries to open the document on the mobile app. Anyone else have this issue and how did you resolve it?

The recipient I sent the document too is getting an error message when she tries to open the document on the mobile app. Anyone else have this issue and how did you resolve it?

1
C
Docusign Employee
8 months ago
C
Docusign Employee
Community UserLegacy User
asked in Mobile

Is there a way to send a template from shared access on the ios mobile app?

Is there a way to send a template from shared access on the ios mobile app?

3
C
Docusign Employee
8 months ago
C
Docusign Employee
Community UserLegacy User
asked in Mobile

I can log in on my computer but cannot log in on my mobile apps on iPad and iPhone. I have reset the password but still cannot log in on my mobile but have no problem signing in on my computer. What is the problem and what is the solution?

I can log in on my computer but cannot log in on my mobile apps on iPad and iPhone. I have reset the password but still cannot log in on my mobile but have no problem signing in on my computer. What is the problem and what is the solution?

6
C
Docusign Employee
8 months ago
C
Docusign Employee
Community UserLegacy User
asked in Mobile

DocuSign Android App not Showing Recipient has Viewed

After having a DocuSign account for several years I just changed companies and opened up a new DocuSign account. I'm not receiving recipients viewed notifications in the DocuSign Android phone app which is a pretty handy feature. I've checked my notification settings in the desktop app and have them all turned on. Is there a way to get recipient viewed (along with the time stamp) like I had in my new account?? Thanks

3
C
Docusign Employee
8 months ago
C
Docusign Employee
Community UserLegacy User
asked in Mobile

When I have sent a document via the desktop program which requires me to witness a signature (I know that this can be done prior to sending), when the request comes through to witness I cannot seem to use the mobile app (ios) to witness the document.

When I have sent a document via the desktop program which requires me to witness a signature (I know that this can be done prior to sending), when the request comes through to witness I cannot seem to use the mobile app (ios) to witness the document.

6
C
Docusign Employee
9 months ago
C
Docusign Employee
Community UserLegacy User
asked in Mobile

Can you view form data in the mobile app?

Can you view form data in the mobile app?

1
C
Docusign Employee
10 months ago
C
Docusign Employee
Community UserLegacy User
asked in Mobile

I have always used DocuSign on my desktop. A few days ago I downloaded the APP on my mobile phone. It appears that now when I send a document through my desktop, it no longer shows in the sent items there; it only shows on the mobile app?

I would've thought that the app and desktop applications would show the same information?Can anyone please shed some light or information on this?

2
C
Docusign Employee
10 months ago
C
Docusign Employee
Community UserLegacy User
asked in Mobile

The documents show up on the PC fine. Everything is filled out but on a table or phone they are blank. Why is this happening?

The documents show up on the PC fine. Everything is filled out but on a table or phone they are blank. Why is this happening?

4
C
Docusign Employee
11 months ago
C
Docusign Employee
Community UserLegacy User
asked in Mobile

When using the mobile application will be compatible with the FDA CFR part 11 regulation?

We are using the eSignature CFR part 11 module, if using the mobile application will be compatible with the FDA regulation it will be most helpful for the management that travels often.

1
C
Docusign Employee
1 year ago
C
Docusign Employee
Community UserLegacy User
asked in Mobile

I can not get the app to open on my iPad. It won't load or keeps asking for my Touch ID over and over again and crashes. I have deleted the app a couple times, and restarted the iPad many times. What do I do to fix this? I am not impressed.

I can not get the app to open on my iPad. It won't load or keeps asking for my Touch ID over and over again and crashes. I have deleted the app a couple times, and restarted the iPad many times. What do I do to fix this? I am not impressed.

12
C
Docusign Employee
1 year ago
C
Docusign Employee
Community UserLegacy User
asked in Mobile

my app isnt working and will just do the face id over and over and never open. Any ideas

my app isnt working and will just do the face id over and over and never open. Any ideas

13
C
Docusign Employee
1 year ago
C
Docusign Employee
Community UserLegacy User
asked in Mobile

If receivers of envelopes are going to use a mobile device to sign the required documents, do they need to download the DocuSign application first? If you click on the link in the email, the documents do not load correctly on a mobile device.

If receivers of envelopes are going to use a mobile device to sign the required documents, do they need to download the DocuSign application first? If you click on the link in the email, the documents do not load correctly on a mobile device.

1
C
Docusign Employee
1 year ago
C
Docusign Employee
Community UserLegacy User
asked in Mobile

Instructions on Qualified eSignature (QES) for mobile?

Does anybody have a link to instructions for users to navigate across Docusign QES and IDNow via mobile phones?Thanks,Rick

1
C
Docusign Employee
1 year ago
C
Docusign Employee
Community UserLegacy User
asked in Mobile

I have 2 accounts when I log in via my iPad. How do I remove the duplicate account?

I have 2 accounts when I log in via my iPad. How do I remove the duplicate account?

1
C
Docusign Employee
2 years ago
C
Docusign Employee
Community UserLegacy User
asked in Mobile

Is it possible to send an envelope to a mobile phone for a signer to access a link that then takes them to DocuSign? Or does every envelope have to be sent to an email address?

We have a Signer who will be unreachable by email for the next six weeks and need his signature on a document. I'm hoping to send it to him via text message so that he can access the link to sign from there, without having to access his email.

3
C
Docusign Employee
3 years ago

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